Blink — Blink Video Doorbell Offline (2023)

Support Home Blink Video Doorbell Troubleshooting the doorbell

Click to jump to Doorbell General Troubleshooting steps.

When your doorbell is not connected to the internet, a "Doorbell Offline" message appears in the Blink app as shown below. If your Wi-Fi network is slow or stops randomly, it can help to reset your Wi-Fi router as a first step. When your doorbell connects to the internet again, the notice is removed.

To connect your doorbell to Wi-Fi, continue reading.

When you tap the "Doorbell Offline" message, we show you two ways to get your doorbell back online. You can change/reset the Wi-Fi network of your doorbell, or delete the doorbell and add it again. Both options include removing the doorbell from its back plate.

Blink — Blink Video Doorbell Offline (1)Blink — Blink Video Doorbell Offline (2)

To "Change Wi-Fi", you disconnect the doorbell and repeat the steps to connect your network.

Change Wi-Fi of a Blink Video Doorbell


To connect your Blink Video Doorbell to a new Wi-Fi network, or reconnect to your existing network, you will need to physically access the doorbell and follow the Blink app instructions.

(Video) How To Fix Blink Doorbell Offline Issue (Also works with Blink Cameras!)

If you are seeing a "Doorbell Offline" message, tap the banner and you will be guided to change the Wi-fi network.

Delete

Electric Shock Risk: If your doorbell is connected to powered wiring, there is a risk of electric shock when the doorbell is removed form its back plate. Live wires can cause injury if you connect them together by touching with skin, or a conductive object like a steel screwdriver.

To change doorbell Wi-Fi
If your doorbell has become disconnected because the Wi-Fi network is different, or if you need to move to a new network, tap the doorbell's Settings icon Blink — Blink Video Doorbell Offline (3)on the home screen.

Tap "Change Wi-Fi" and complete the steps.
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For safety, if you have connected powered wiring to your doorbell, you should turn off all power to the circuit. Tap "Continue" after you turn off power to the chime, or if you did not connect powered wiring.

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Then you are prompted to remove the doorbell from its back plate with the opening key.

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When the doorbell is removed, tap "Continue", and the next screen shows where to find the Reset button.

Press the reset button for your doorbell
If you can see or touch the surface of the batteries when they are in place, the reset button is a raised point on a tab, aligned between the batteries and just above. If you have a battery cover, the reset button is a soft plastic disc above the wire terminal screws.

Batteries are open to viewWith battery cover
Hold the reset button for 5 seconds, then turn the doorbell over to view the front face and wait for the red LED to flash at the top of the ring surrounding the button.Hold the reset button until green and blue LED's light up followed by flashing red, at the top of the ring surround.
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When the LED pattern is correct, tap the "Discover Device" button.

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Not Blinking Red?

If the red LED is not flashing after 30 seconds, tap the "Not Blinking Red?" link.

  1. Remove the batteries for ten seconds, replace them, wait for the red LED.
    (if the doorbell is already installed the red LED does not flash)
  2. Make sure the batteries are fresh.
  3. Press and hold the reset button until the LED flashes red.

Tap "Contact Customer Support" if your doorbell still does not display the flashing red light after following the instructions above.

(Video) Blink Video Doorbell Offline - How To Remove/Install Batteries

Blink — Blink Video Doorbell Offline (10)

Delete

Connect the Blink app to your doorbell
You are shown an alert inviting you to connect to a "BLINK-xxxx" network created by the doorbell. You can safely tap "Join".

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Connect the doorbell to your Wi-Fi
A list of 2.4 GHz Wi-Fi networks is presented. Tap your network name.

Note: If you do not see your Wi-Fi network, tap "Refresh List".

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Tap the password entry area to open the keyboard.

Type your network password and tap "Continue".

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The doorbell connects to the Blink servers and may have to update the system. If you do see an "Updating firmware..." message, let it run to completion.

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When the Wi-Fi network update is complete, you are shown a screen with a green checkmark and a confirmation message. Tap "Continue".

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Connect the doorbell to its mounting plate, and tap "Done" to return to the Home screen.

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Delete

Delete Doorbell option

Delete Doorbell: This choice shows you a confirmation message, and you can tap DELETE to remove the doorbell. We send you notifications that the device was deleted.

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Click for instructions on Setting up your Blink Video Doorbell‍.

Delete

(Video) How To Factory Reset Blink Doorbell

Problems with installation

If there is a problem connecting to the doorbell, you are shown an alert "Unable to join the network" followed by the name BLINK- and last four characters of the device Serial Number.

Tap "OK" to continue.
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Another alert appears, asking you to check power and look for a red flashing LED in the button surround.

The flashing red LED on a doorbell means it is ready to connect.

Tap "OK".
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If the red LED does not flash, tap "Not Blinking Red?" and follow the instructions.

If the red LED is flashing, follow the app instructions.

If you choose "Connect to Blink Video Doorbell manually" a new screen is shown with instructions to connect your mobile device to the doorbell directly.

The instructions ask you to visit the "Settings" of your mobile device and enter the Wi-Fi Settings screen. You will have to leave the Blink app to do this.

Blink — Blink Video Doorbell Offline (21)

The Wi-Fi Settings of your device shows the Doorbell network as "BLINK" followed by a four-digit number. Tap the Blink network to join the doorbell.

Return to the Blink app to continue with the installation process.

Doorbell General Troubleshooting steps

  • Make sure that your Wi-Fi is powered on and working. The Blink doorbell requires Wi-Fi to communicate. A router reset can resolve problems with connectivity.
  • Make sure the doorbell has fresh batteries. In Event Response, the batteries may run out faster than when the doorbell is connected to powered wiring, or a Sync Module.

What if my Doorbell connects to a Sync Module?

When your doorbell is connected to a system managed by a Sync Module and it stops being detected, you receive a notification in the app and an email (if you have email notifications selected). Click to learn more about notifications settings.

(Video) Why is my Ring Doorbell saying its offline?

Here are some troubleshooting steps to get the doorbell quickly back online.

  1. Use the included key to unlock the doorbell from its mount.
  2. Do a 'Power Reset' of the doorbell by removing the batteries for 5 seconds and then re-inserting them. Wait for another 30 seconds, then you can test the doorbell to see if it is connected.
  3. Move the Sync Module closer to the doorbell. It is possible that the network is not able to communicate fully.
  4. Replace the batteries with 2, new, size AA 1.5 volt Lithium non-rechargeable batteries.
    Increased use, and extended Live View sessions may use batteries faster than expected.

If these steps do not get your doorbell connect to the Blink servers, please contact Customer Support so we can troubleshoot with you directly.

What if my Doorbell connects to wiring only?

When we detect that the doorbell is no longer online, you receive a message in the app and by email, that reads: "The connection to your doorbell camera seems to have been dropped. Please check that your Wi-Fi internet and power supply are working to your Blink Doorbell."

Here are some troubleshooting steps to fix this message.

  1. Please check that your doorbell is attached to the wall plate and that the main circuit breaker is turned back on.
  2. Sometimes home wiring may be old or not working. This device does not work with broken wiring and you may need a professional electrician for advice about your home electrical environment. Please follow your local regulations.
  3. Make sure that you have fresh batteries. Two, size AA 1.5 volt Lithium non-rechargeable batteries are needed to power the doorbell at all times. Adding the doorbell to a Sync Module system increases average battery life to 2 years.

If the above steps don't resolve the issue, please contact Customer Support.

What if my doorbell is in Event Response?

When the Blink Video Doorbell is not connected to a Sync Module or wiring, it is in "Event Response". Meaning, that all communication with the Blink servers is powered by the Doorbell alone.

To save batteries, the doorbell checks in once in every 24 hour period. It could take as long as 48 hours for the doorbell to be considered offline when it is in Event Response.

If we detect that your doorbell is not communicating, we send an alert to the app and to the email address registered for your account, that reads: "The connection to your camera seems to have been dropped. Please check that your Wi-Fi internet and power supply are working and that the camera is attached to your wall plate and that your breaker is on."

To troubleshoot:

  1. Make sure that your Wi-Fi is powered on and working. The Blink doorbell requires Wi-Fi to communicate.
  2. Make sure the doorbell has fresh batteries. In Event Response, the batteries may run out faster than when the doorbell is connected to powered wiring or a Sync Module.
  3. After installation, it is possible that the power mains was not turned back on at the circuit breaker. Please make sure that the power is on.

If the above steps don't resolve the issue, please contact Customer Supportto help your setup go more smoothly.

Related Questions:

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FAQs

How do I get my Blink Doorbell back online? ›

Blink Doorbell Connectivity Issues Are Easy to Fix

Resetting your Internet modem and power cycling the doorbell can usually get your system up and running again in no time.

Why does my Blink Doorbell say offline? ›

Make sure that your Wi-Fi is powered on and working. The Blink doorbell requires Wi-Fi to communicate. Make sure the doorbell has fresh batteries. In Event Response, the batteries may run out faster than when the doorbell is connected to powered wiring or a Sync Module.

Why won't my Blink Doorbell connect? ›

If you receive an error "Unable to Connect to Sync Module" when adding cameras to a system (including the Blink Video Doorbell and Mini), the cause could be certain devices on your Wi-Fi network conflicting with the setup process such as: Smart Thermostats. Baby Monitors. Microwave Ovens, Refrigerators, etc.

How do I turn on Wi-Fi on my Blink Doorbell? ›

To connect your Blink Video Doorbell to a new Wi-Fi network, or reconnect to your existing network, you will need to physically access the doorbell and follow the Blink app instructions. If you are seeing a "Doorbell Offline" message, tap the banner and you will be guided to change the Wi-fi network.

Do you need Wi-Fi for Blink doorbell? ›

Blink cameras can't operate offline and require a 2.4 GHz Wi-Fi Internet connection. One important reason is because cameras use Wi-Fi to send images and notifications. Blink systems minimally require a high speed connection of at least 2 Mbps upload speed.

How do I know my Blink Doorbell is working? ›

The Blink app shows a notification when the doorbell is pressed or motion is detected. You can tap notifications to enter a Live View session with two-way talk. When the doorbell is in Event Response, it stops listening for your tap after 60 seconds, to save batteries.

Does Blink Doorbell work without Sync Module? ›

You can't use it to record live view, but all motion-triggered alerts will be saved locally and can be accessed at any time through the Blink app. If you don't have the Sync Module 2, then you'll either have to rely on only getting notifications and having live view, or subscribe to one of the Blink plans.

Why isn't my Blink Doorbell ringing on my phone? ›

For Android 8.0+ users, if you are receiving notifications but you do not hear the notification sound, you may need to change the importance of the notification. From the Blink app, tap on Notifications from the Manage Account side menu. Make sure that the toggle is set to on.

Why is my Blink not connecting to the Blink Wi-Fi? ›

Troubleshooting your connection

As a first step, power cycle the Wi-Fi router to see if signal strength improves after you tap the Update button in the Blink app as shown above. If that does not improve signal strength, move the camera closer to the Wi-Fi router and tap the Update button again.

What happens if Ring doorbell loses Wi-Fi connection? ›

In most cases, as soon as the circumstances that caused the disconnect to occur clear up, your Ring device will automatically reconnect to the network. Very rarely though, your device will remain disconnected. That's when you should run through troubleshooting steps that check the possible sources of the disconnection.

Is the blink doorbell always on? ›

To have the doorbell 'always on' for motion detection, add it to a Sync Module or connect to compatible powered wiring from a chime. , do not add other devices that require a schedule. When a system is 'Armed' manually, or by a schedule, all devices that are enabled for motion detection are active.

What happens if someone steals my Blink Doorbell? ›

Blink will happily provide your courtesy, cost-free replacement device, within 14 business days of verifying the police report copy you provide. Replacement of your stolen Blink device is a courtesy service provided by Blink.

How long does Blink Doorbell battery last? ›

Enjoy long-lasting battery life: Blink Video Doorbell runs on two AA lithium batteries. When wired or paired with a Sync Module 2, the included batteries can last for up to two years. Battery life will vary based on device settings, use, and environmental factors.

Is there a doorbell camera that works without WiFi? ›

1. Defender PHOENIXM2 Security Cameras. This is a tank of a security camera setup, and doesn't just work without WiFi, but also doesn't even need any internet at all.

How does blink doorbell ring inside the house? ›

There are a couple of ways you can set your Blink Doorbell up to ring inside your house. You can connect it directly to a chime box, or you can connect it to any Amazon Alexa device. You can customize your Alexa settings so the device notifies you whenever the doorbell is pressed.

How far can Blink camera be from WiFi? ›

Where can I place my Blink XT camera units? Anywhere – Blink's Sync Modules can communicate with Blink cameras up to 100 ft. away (relative to the structure of your home).

How do I check my Blink Doorbell live? ›

Live View: When you receive a Blink Video Doorbell notification, tapping it opens a Live View session with two-way talk, even when you do not have a subscription or USB storage. Live Views can only be saved to the cloud with an active Blink Subscription Plan or trial that is included in your purchase.

How far can Blink camera be away from Sync Module? ›

How far away can camera units be placed? Assuming standard construction techniques (single building, no unusually dense construction materials) the Sync Module should be able to communicate with Blink cameras up to (and perhaps over) 100' away in any direction.

What happens when Blink Sync module is offline? ›

Sync Module Offline
  1. Verify Wi-Fi connection is working: Reboot the router and wait for internet to return.
  2. Verify your Sync Module is displaying a solid green and solid blue light. ...
  3. If your Sync Module falls offline again, try moving it closer to your wireless router.

What does Sync Module do for Blink Doorbell? ›

The Sync Module is plugged into an electrical outlet to relay commands and network details to devices in the system it manages. Blink cameras enjoy longer battery life because the Sync Module is always available. Each system is visible in the Blink app, and can have up to ten devices attached.

How do I get my Blink Doorbell to chime? ›

The Blink Video Doorbell plays a chime sound when the ringer button is pressed. If you have a mechanical or digital chime system already installed, you can connect the powered wiring to also activate your chime when the ringer button is pressed.

Why is my ring doorbell not ringing inside the house? ›

If you have a Ring doorbell that's hardwired to your home wiring, and you can't hear the doorbell inside, there are a few potential reasons: You haven't set up your doorbell in the Ring app. Your doorbell is disconnected from wifi. See instructions below on how to reconnect to wifi.

Why doesn't my ring doorbell Notify me when someone's at the door? ›

Be Sure Your Notifications are Enabled and Your Ring Device is Online. You won't get any notifications if you're not connected to wifi. You can check to make sure your Ring device is online by going to the Device Health page in the Ring App.

Do Blink cameras automatically reconnect to Wi-Fi? ›

The Blink systems (including the Blink Mini) do require power and a WiFi/Internet connection to operate - if it loses these connections, it will automatically resume normal operation as soon as these connections are restored. Sorry, there was a problem.

How do I reset my Blink Wi-Fi? ›

From the the Camera Settings screen scroll down to the bottom and tap Change Wi-Fi. In the Change Wi-Fi screen, follow the instruction to "Press and release the reset button on the camera until red and blue lights flash. When ready, the lights will display: Blinking Blue, Steady Green."

Does Blink camera connect to Wi-Fi or Sync Module? ›

Cameras receive information from the Sync Module, then send images and notifications through your local Wi-Fi. For optimal performance, your camera must show three bars of signal strength from your Sync Module in addition to the three bars of signal strength to Wi-Fi. Obstacles and distance reduce signal strength.

Can someone disable my Ring camera? ›

Only the owner of a Ring device can deactivate it. You won't be able to control or change any of the device settings after your device is deactivated. Your videos are stored in the cloud only with a Ring Protect Plan, and the storage time may vary based on your Video Storage Time settings.

How far can a Ring be away from Wi-Fi? ›

In general, a Ring Doorbell cannot be more than 30 feet away from the router. However, your Ring Doorbell's internet connection does not depend on its location; it depends on the strength of your internet connection. A strong internet connection will power your device no matter where it is located.

Does turning off Wi-Fi stop Ring Doorbell? ›

What Happens To Your Ring Doorbells and Cameras When The Wi-Fi Is Off? Essentially – nothing! Without access to the internet in some form or fashion, Ring Doorbells and Cameras cannot detect nor record motion. Your Ring doorbell may still ring – but it will only be heard outside from the actual device.

Is Blink or ring a better doorbell? ›

Winner: Ring - there are no two ways about it. It offers a slightly better experience, with compatible external chime and more features without a wired connection. But it does this with a lot of additional costs, and even if you go all out with Blink, it'll still cost far less upfront (and monthly after that).

Can Blink Doorbell see at night? ›

Blink camera devices have an 850nm infrared LED light to let Blink cameras show you clear video when there is only darkness. The infrared (IR) LED can be controlled from the Camera Settings page.

Does Blink Doorbell work when disarmed? ›

Instead, Blink is a system of cameras connected to one central hub. Disarming a Blink camera means turning off motion detection notifications and motion-activated video recording. When the Blink system is armed, you can disarm specific cameras. Live view is accessible whether the camera is armed or disarmed.

How do I reconnect my Blink? ›

Use a small object or fingernail to press the reset button for 5 seconds. You will see a flash of red and then after 15 seconds a blinking blue light and solid green light appear at the front of the Sync Module. The Sync Module is ready to be added through the Blink app.

Why is my Blink camera not connecting to the Internet? ›

Troubleshooting your connection

As a first step, power cycle the Wi-Fi router to see if signal strength improves after you tap the Update button in the Blink app as shown above. If that does not improve signal strength, move the camera closer to the Wi-Fi router and tap the Update button again.

Where is the Blink reset button located? ›

The reset button is located on the right-hand side of the Sync Module next to the USB port. Please note that this could take between 15-30 seconds. This will cause the Sync Module to reboot into setup mode.

Is there a doorbell camera that works without Wi-Fi? ›

1. Defender PHOENIXM2 Security Cameras. This is a tank of a security camera setup, and doesn't just work without WiFi, but also doesn't even need any internet at all.

How do you restart Blink app? ›

You can relaunch the Blink app from your home screen and continue using your Blink system.
...
On iOS Devices:
  1. Press the home button twice quickly. ...
  2. Swipe left to right to locate the Blink app.
  3. When you have located the Blink app, swipe the app preview upward to force the application to close.

How far can Blink camera be from Wi-Fi? ›

Where can I place my Blink XT camera units? Anywhere – Blink's Sync Modules can communicate with Blink cameras up to 100 ft. away (relative to the structure of your home).

How far can Blink camera be from router? ›

Assuming standard construction techniques (single building, no unusually dense construction materials) the Sync Module should be able to communicate with Blink cameras up to (and perhaps over) 100' away in any direction. We also recommend keeping the Sync Module near your wireless router for best signal strength.

How do I connect my Blink camera to the internet? ›

' Follow the prompts on the app to press and hold the reset button on the Blink Mini Camera until it starts flashing red and blue lights. When you see a blinking blue light and steady green light, tap 'Discover Device' on the Blink app to complete the setup and re-connect it to the new Wi-Fi network.

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3. How to Reset Blink Video Doorbell Tutorial | Featured Tech (2022)
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