Comcast Xfinity internet review (2023)

Top Ten Reviews Verdict

Easily one of the top internet services, Xfinity has superb coverage, great speeds, and a whole host of bundles to cover your entire digital life. It's expensive, but good value for what you actually get.

Pros

  • +

    Superb internet speeds

  • +

    Great bundles

    (Video) Xfinity Internet Review & Ranking | Why Xfinity is a GREAT Option!

  • +

    Excellent coverage

A Comcast Xfinity internet review has to start with the most important factor – that this is the biggest high-speed provider in the US and has staggeringly fast top speeds of up to 2000Mbps (2Gbps), in areas connected to that top-end service. A tough offering to beat.

While Comcast Xfinity is one of best internet providers (opens in new tab) that is based largely on where you are. You'll likely need to be in a city or built up area to take advantage of those top-end speeds.

That said, Comcast Xfinity also offers lots on top of its internet offering, which is varied in speed options and pricing levels. You can bundle in cell phone and TV packages too. This isn't going to be your cheapest option but if you want to bundle up TV, internet and cellphone then you could make a saving while also making your billing life a lot easier.

(Video) How fast is Xfinity Internet? | Xfinity Internet Review

Comcast Xfinity: Speeds and plans

Comcast Xfinity offers residential internet speed plans ranging from 15Mbps to 2000Mbps, and even includes its security software with entry-level products. All internet plans come with Norton 360 (opens in new tab), which can help you safeguard your devices. You'll also get parental control features too, to help you manage family internet use. While there is a 15Mbps plan, it's actually cheaper to be on the 100Mbps plan right now, which seems like a confusing offering - especially as neither plans appear to have a minimum term. Prices currently start around $29, and escalate to $299.

Not only does Comcast claim to offer some of the fastest internet speeds, it also tests well. In most third-party tests, it lands in the top 10% for fast, consistent internet speeds. The company provides speeds that can easily do what most home internet users want, such as streaming movies in 4K, downloading TV shows, playing games, reading the news, downloading software, shopping, and visiting social networking sites. You'll be more than capable of doing all this with even the basic 100Mbps connection, so the 2Gbps may be excessive.

Comcast's introductory product provides download speeds of 15Mbps for light internet use, and single-device streaming. Standard plans have speeds of between 100-200Mbps, which is perfect for most families who demand several connections all at once. Right at the top-end you have 1000-2000Mbps plans, which are for high-end users who have multiple devices downloading and streaming large files, and 4K+ content.

Comcast Xfinity provides home internet services in 39 states, and is available to 119 million Americans. For the most part, Xfinity services are available in large metropolitan areas around the country. Currently, Comcast misses most of the Midwest, and outside the continental U.S. Comcast also does not provide internet services. The top fiber plans for residential service are not available in all areas, and the cities that most benefit from the service are Houston, Chicago and Miami.

Bundling options are a popular feature. For discounts on other services, you can pair up your internet service with a cellphone, streaming services, and cable television. Xfinity from Comcast offers several bundling options, but you can choose internet solely. Comcast also offers home security services for a complete one-stop shopping experience. Overall, the TV packages are intimidatingly expensive, but you do get a lot for your money. Many include extras like Netflix (opens in new tab), and Xfinity also carries Peacock Premium, the NBC streaming service, along with a bunch of others.

(Video) I Dumped Comcast/Xfinity For YouTube TV and T-Mobile 5G Home Internet - Do I Regret It?

Comcast Xfinity internet review (2)

You'll get all new equipment when you sign up for Xfinity too. The xFi Gateway modem that comes with each package is powerful and easy to set-up, which is a big bonus, and it looks pretty good too. xFi Gateway also gives you access to mobile hotspots when you're away from home, which is a neat touch. So, while Xfinity plans may seem expensive (and they are), you do get a lot of extras and value for your money, so if you can afford it, you really should bundle plenty of extras in.

It's extremely difficult to rate Xfinity's customer support because different areas have access to different call centers and technicians. However, Comcast Xfinity does provide its customers with many contact options for help and is able to provide on-site technicians at relatively short notice. You can contact Comcast by telephone, email or live chat. Chat services are available 24/7 from Comcast's website. It also provides service centers in most metropolitan areas. In most external customer satisfaction reports, Xfinity comes slightly below average for its service, although it has been making improvements over the past few years.

The company's website provides volumes of information covering all of its products, including high-speed internet and mobile internet. You can find billing information and log in to pay your bill or transfer your services. Comcast hosts an active forum that covers a variety of topics, and you can find the company on Twitter and Facebook. Comcast's blog relays current product and company information to keep you up to date on its developments.

Comcast Xfinity: Mobile and bundles

One feature we love about Xfinity is the option to bundle in your cell contract too. In fact, we've listed Xfinity on our round-up of the best cell phone providers (opens in new tab) for exactly this reason. It works on Verizon's network, so you're getting the quickest and most reliable coverage in the US, and the prices are very good. Unlimited data and calls is $45 per month, and if you don't want to go all-in, you can simply buy data by the GB (starting at $15 for 1GB).

The range of phones is good too, and you can usually find a good deal on many of the latest handsets. Sure, you'll pay extra for them, which will add to the cost of your bills but, overall, bundling your mobile is a good way to save money in the long run.

(Video) Xfinity prepaid review

Should you choose Comcast Xfinity?

When it comes to the internet providers, what really matters is whether the company can deliver what it promises, and Xfinity definitely can. In fact, Comcast can deliver some of the highest speeds available. It also provides extras like internet security, identity protection, parental controls and bundles in some of the best TV streaming services (opens in new tab) too.

Comcast has the means to improve and add infrastructure, create and purchase new technologies, and improve customer service across the country. It's the biggest and best provider for a reason and, as long as you can pay for it every month, Xfinity is definitely the internet package to beat.

Comcast Xfinity internet review (3)

Luke Edwards

(Video) How to Stop Paying Xfinity Internet Equipment Fees Forever

Luke is a veteran tech journalist with decades of experience covering everything from TVs, power tools, science and health tech to VPNs, space, gaming and cars. You may recognize him from appearances on plenty of news channels or have read his words which have been published in most tech titles over the years. In his spare time (of which he has little as a father of two) Luke likes yoga, surfing, meditation, DIY and consuming all the books, comics and movies he can find.

FAQs

Is Xfinity Home internet any good? ›

Xfinity is ranked #1 in the fastest plans, even surpassing Fios in terms of speed on its fiber-optic network. Professional reviews note however that Xfinity's fiber-optic service is limited to a few cities, and although we've listed speeds here, they could be different in select markets depending on network capacity.

Is Xfinity internet the same as Comcast internet? ›

Essentially, yes. Xfinity and Comcast are the same thing. In fact, Xfinity and Comcast are different brands under the same umbrella if you will. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity.

What are the pros and cons of Xfinity? ›

Final Thoughts
ProsCons
Great value for By the Gig and Unlimited plansMust be an Xfinity internet customer
Verizon's top-rated wireless network and 5G accessAdded fee if you ever cancel internet service
Fast data speedsNot all Androids compatible for BYOD (Bring Your Own Device)
Flexibility to switch data options
1 more row

How Fast Is Comcast internet? ›

How fast are Xfinity internet speeds? In most areas Xfinity offers a variety of plans with speeds up to 1,200 Mbps. But, where Xfinity really shines is in its mid-tier plans, which provide a ton of speed (300–900 Mbps) at a great value ($50–$60/mo.).

What is the best internet to have? ›

Our Best Internet Service Providers Rating
  • #1 AT&T Internet.
  • #1 Verizon Internet.
  • #3 Xfinity Internet.
  • #4 Cox Internet.
  • #5 Spectrum Internet.
  • #5 Mediacom Internet.
  • #7 Astound Broadband.
  • #8 CenturyLink Internet.
Aug 16, 2022

Why did my Xfinity bill go up 2022? ›

A Comcast spokesperson told TV Answer Man that the price increases are due to content providers continuing to increase channel carriage costs, particularly for broadcast television and sports.

Does Xfinity internet need a phone line? ›

Cable internet is one of the best internet options—faster and more reliable than DSL or satellite, and it's available without bundling phone or cable TV service. When it comes to cable internet, we recommend Xfinity for its fast speeds and Spectrum for its flexible no-contract plans.

Is AT&T better than Xfinity? ›

AT&T is a perfect choice for customers who want fast speeds, fair prices, and fabulous fiber-optic performance. Xfinity, a cable provider, is also excellent when it comes to speed. And it has a much wider coverage area and plenty of options for cheap internet (but we still like fiber better).

Is 300 Mbps fast? ›

Internet connections at 300 Mbps are considered “very fast.” Download speeds 300 Mbps and above can support moderate to heavy internet use by 2–5 people. 300 Mbps is considered mid-range for cable providers like Xfinity and is a common base speed for fiber providers like AT&T and Ziply Fiber.

Is Verizon better than Xfinity? ›

Per the 2021 ACSI Telecommunications Report, Verizon was at the top for all internet service providers (tied with AT&T) with a satisfaction score of 71 out of 100. Comcast Xfinity came in at 67, which was a point higher than the previous year and above the industry average.

Is Xfinity internet wireless? ›

Xfinity WiFi has the fastest hotspots with the most coverage on the go, even if you're away from your home WiFi network. These benefits are included with Xfinity Internet service at no extra cost. A compatible WiFi-enabled laptop or mobile device is required to access Xfinity WiFi.

What streaming services are free with Xfinity? ›

What content is on Xfinity Flex? Xfinity Flex lets you easily access all your favorite apps and networks, including Netflix, Disney+, Hulu, Prime Video, Paramount+, Spotify, HBO Max and more. You also have access to over 10,000 free shows and movies, including 200 channels, from free apps like XUMO, Tubi and Pluto.

Why is Xfinity WiFi so slow? ›

Your Xfinity internet might be slow because you don't have enough bandwidth in your current plan to keep up with your internet use. This may especially be the case if you've started working or learning from home.

How many customers has Comcast lost? ›

The company lost 382,000 residential and 26,000 business video customers to bring its total subscriber base down to approximately 18.55 million—17.84 million residential and 705,000 business. The company has now lost nearly 1.3 million total video subscribers in 2021.

What is a good WiFi speed? ›

A good internet speed is anywhere between 25 and 100 Mbps. Speeds of 25 Mbps allow up to 2 devices to stream, surf the web and check emails. 50 to 100 Mbps allow a few more people to stream in HD or even 4K, stream music, game, browse social media, and work from home.

Who has the fastest internet right now? ›

Google Fiber is the fastest internet provider in the United States, delivering the fastest average speeds to its customers on the most consistent basis. With maximum advertised speeds up to 2,000 Mbps and 12-month average download speeds of 167.1 Mbps, the fiber provider earns an integrated speed score (ISS) of 185.2.

What is the fastest and cheapest Internet provider? ›

  • AT&T Fiber Internet 300. : $55.00/mo. ...
  • CenturyLink Simply Unlimited Internet. : $50.00/mo. ...
  • Xfinity Performance Starter. : $29.99/mo. ...
  • Spectrum Internet® : $49.99/mo. ...
  • WOW! Internet 100. ...
  • Verizon Fios Home Internet 200/200. : $39.99/mo. ...
  • Astound Broadband, powered by RCN 250 Mbps Internet. : $34.99/mo. ...
  • Optimum 300 Mbps Internet.

Will Comcast lower my bill if I threaten to cancel? ›

"Threatening to cancel will get you further than outright asking for a discount." So just say "I'd like to cancel my service please." You'll almost certainly be transferred to a "retention specialist" whose job it is to change your mind.

Is Comcast losing cable customers? ›

Comcast Corp. lost 10,000 residential internet customers between March and June, its first high-speed broadband loss ever.

What is the average Xfinity bill? ›

That means the real monthly bill for Comcast TV subscribers is $211.93 a month, which adds up to $2,543.16 a year. (The fees in this example include $10 a month modem rental and $2 a month voice technology fee.)

Is 1.2 TB of data enough? ›

The cable company points out that 1.2TB is enough data to stream between 480 and 560 hours of HD video a month, more than 150 hours of 4K video a month, stream more than 21,600 hours of music and spend nearly 3,500 hours on videoconferencing services/apps such as Zoom, FaceTime and Google Duo.

Is 300 Mbps good? ›

Internet connections at 300 Mbps are considered “very fast.” Download speeds 300 Mbps and above can support moderate to heavy internet use by 2–5 people. 300 Mbps is considered mid-range for cable providers like Xfinity and is a common base speed for fiber providers like AT&T and Ziply Fiber.

Is 600 Mbps good for gaming? ›

To have the ultimate gaming experience, Xfinity recommends speed tiers with download speeds of 300 Mbps and above.

Is Xfinity internet good for gaming? ›

Xfinity's combo of fast speeds, low latency, and a large service area make it our pick as the best gaming ISP for most. When it comes to internet speed, Xfinity is the highest-rated cable internet provider in our latest speed report.

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