How do I set up my Telstra Smart Modem? (2023)

Table of Contents
FAQs Videos

To set up your new Telstra Smart Modem by connection type, you can download the set-up guide, watch the video or follow our step-by-step instructions below.Installation will take up to 30 minutes

  • Set-up guide for Fibre to the Premises (FTTP) and Fixed Wireless (FW) (PDF, 535KB)
  • Set-up guide for Velocity (PDF, 614KB)
  • Set-up guide for Hybrid Fibre Coaxial (HFC) (PDF, 901KB)
  • Set-up guide for Fibre to the Node (FTTN) and Fibre to the Building (FTTB) (PDF, 295KB)
  • Set-up guide for Fibre to the Curb (FTTC) (PDF, 452KB)

Not sure what type of internet connection you have in your area? Check what type of internet connection you have

Choose your current connection type or set-up:

How to set up your Telstra Smart Modem for nbn - FTTP and FW

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbn connection types Fibre to the Premises (FTTP) and Fixed Wireless (FW).

  • In this video I will talk you through how to set up your new Telstra Smart Modem, and connect to your nbn service.

    This video focuses specifically on nbn Fibre to the Premise, or FTTP for short, as well as nbn Fixed Wireless. If you have another connection type, please select the video that relates to that one.

    And if you have any further questions, during or after this video, head to Telstra.com/support for our online help centre.

    This set up process itself will take around half an hour, and the transitioning of your fixed services to the nbn can take up to 1 hour. So, it’s a good idea to make sure you have another way to contact or be contacted if the need arises. A charged mobile should do the trick.

    Before we get started, have your Telstra Smart Modem and any cables that came in the box ready to go. Be sure to take the time read any information that came with those devices, especially the Health & Safety information and incompatible devices.

    Decide on where your modem will live. You’ll want to make sure this isn’t inside a cabinet, or behind any large objects, to ensure you get the best Wi-Fi signal throughout your home.

    You’ll also need to have one power outlet and access to the nbn connection box nearby.

    Once you’ve settled on a spot, unplug any and all devices connected to telephone ports around your home. Now we’re ready to begin.

    Retrieve the modem from its box and locate the cord with one yellow end and one red end.

    Take that yellow end of the cord, and plug it into the yellow port on the nbn connection box

    And plug the red end in to the red port on the Smart Modem

    The power cord for the Smart Modem will be connected already, so now take the grey power adaptor, plug that into a nearby power outlet, and switch it on.

    The Telstra Smart Modem is now going to start up. When it does the light at the front will be white, letting you know that the device has powered up. While it’s in the process of connecting to the internet it will turn orange, and once a connection is established it will turn green

    It’s not uncommon for that light to change back and forth between these colours while it’s starting up, so don’t worry if it goes green for a moment and then back to orange again.

    This start up and connection process will usually take around 15 minutes but can take up to half an hour in some instances. Once the light on the front settles on green, you’re ready to connect to the internet!

    Even if you don’t need to use your service right away, it’s important to leave that all set up as we will need to run a few tests on your newly connected service, just to make sure everything is working properly.

    But if you do want to get into it right away, you don’t need to wait. We’ll run those tests in the background, so you can feel free to start connecting your devices to your Telstra Smart Modem.

    To connect to your modem via Wi-Fi locate the fridge magnet that came in the box with your Smart Modem. This will have the log in details you need.

    To connect to your modem via ethernet cable, grab the LAN cable (that’s the one with two yellow ends), plug one end into any yellow port on the Telstra Smart Modem, and the other into your devices network port.

    If you want to plug your home phone in also, repeat the ethernet cable steps above, but this time use the cable with grey ends and plug it into the green phone port.

    And remember your modem will need to be switched on to make and receive calls.

    And we’re done. It’s as easy as that! But if you do have any other questions, or just want some advice about getting the most out of your internet service, head to Telstra.com/support and check out our online Help Centre.

Parts you need

How do I set up my Telstra Smart Modem? (1)

Note:Modem colour may vary depending on which modem model you have.

You should have the following parts in your Telstra Smart Modem box:

  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN) (located in delivery box)

Set-up instructions for nbn FTTP, FW, Opticomm FTTP and Velocity

How do I set up my Telstra Smart Modem? (2)

    1. Connect the nbn or Velocity NTD connection box to your Telstra Smart Modem
    2. Plug your Telstra Smart Modem 3 into a power outlet. Once connected, the light will show solid green on the front of the modem.
    3. Prefer a wired connection? Have a computer or a wired home network? Connect using your own ethernet cable.
    4. Have a phone? Connect via your existing phone cable.
Step 1 - Connect the nbn connection box, Velocity NTD or Opticomm Optical Network Terminal to your Telstra Smart Modem
  1. Locate the yellow UNI-D1 port on your connection box.
  2. Use the cord with the red and yellow plugs.
  3. Insert the yellow end into the yellow UNI-DD1 port on the connection box and ensure the box is switched on.
  4. Insert the red plug into the red WAN port on the back of the Telstra Smart Modem located fifth from the top left.

Step 2 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

How do I set up my Telstra Smart Modem? (3)

The modem front light changes colour to indicate:

  • White- when it starts up/powered up
  • Orange- when it's in the process of connecting to the internet
  • Blue– when your modem is connected to the 4G mobile backup network
  • Green– when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by enteringhttp://192.168.0.1in your browser and signing in. The username isadminand the default password isTelstrafor Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 3 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi.

  1. On your device, search for the Wi-Fi network name
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important: You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.

Step 4 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - HFC

(Video) How to set up your Telstra Smart Modem for nbn – FTTP and FW

Video content description

An instructional video for how to set up your Telstra Smart Modem fornbn connection Hybrid Fibre Coaxial (HFC).

  • In this video I will talk you through how to set up your new Telstra Smart Modem, and connect to your nbn service.

    This video focuses specifically on nbn Hybrid Fibre Coaxial, or HFC for short. If you have another connection type, please select the video that relates to that one.

    This set up process itself will take around half an hour, and the transitioning of your fixed services to the nbn can take up to 1 hour. So, it’s a good idea to make sure you have another way to contact or be contacted if the need arises. A charged mobile should do the trick.

    Before we get started, have your Telstra Smart Modem, nbn connection box, and any cables that came with each, ready to go. But be sure to take the time read any information that came with those devices, especially the incompatible devices section of your Quick Start Guide.

    Decide on where your connection box and modem will live. You’ll want to make sure this isn’t inside a cabinet, or behind any large objects, to ensure you get the best Wi-Fi signal throughout your premises.

    You will also require a power outlet for your Smart Modem, one for any nbn connection box not already set up, and both will need to be nearby your connection point.).

    Once you’ve settled on a spot, unplug any and all devices connected to telephone ports around your premises. Now we’re ready to begin.

    As there are a few possible HFC set up scenarios, lets determine which type of set up you’re using.

    Firstly, if you have an existing nbn connection box, that is one like this or one attached to your wall, you can go ahead and connect this to your Telstra Smart Modem. I’ll explain how to do that in a moment.

    Secondly, If you don’t yet have an nbn connection box set up, but have an existing cable internet wall outlet. Plug the nbn connection box into that port.

    To do so, take the white coaxial cable with grey ends, and screw one end into the back of the connection box, and the other into the wall port.

    And finally if you’re connecting to an existing Foxtel outlet, first locate the coaxial splitter to the wall port, then locate your Foxtel set top box.

    Both your NBN and Foxtel will use the same outlet for connectivity, so start by following the lead from the set top box to the wall and then unscrew it.

    Screw the short white cable with grey ends into the end of the coaxial splitter that has only one connection point and the other, into the wall port.

    In both scenarios you may now plug the black power adaptor for your connection box into the wall and turn it on, if it is not already plugged in.

    Your nbn connection box will now start up. This may take up to 15 minutes, but it’s important that you don’t turn the box back off during this time.

    Your nbn connection box has four indicator lights on the front panel. During the start-up sequence the nbn connection box lights will flash. Once they become solid green the service is ready.

    Now it’s time for your Telstra Smart Modem! You don’t need to wait until all of the lights on the nbn connection box are green to set this up.

    Retrieve that from its box and locate the cord with one yellow end and one red end.

    Take that yellow end of the cord, and plug it into the yellow port on the nbn connection box.

    And plug the red end in to the red port on the Smart Modem

    Next, plug the black power adaptor into the back of your smart modem, the other end into your wall, and switch it on.

    It’s also important to plug the 4GX USB Pro into the side or back of the Telstra Smart Modem. This ensures you stay connected to the internet in case of a fault.

    The Telstra Smart Modem is now going to start up. The Internet LED light on the front of the Telstra Smart Modem will flash orange while connecting, and show blue once connected to the network. If the modem is connected to Telstra’s mobile network as a backup, the light will flash red.

    It’s not uncommon for that light to change back and forth between these colours while it’s starting up, so don’t worry if it goes green for a moment and then back to orange again.

    This start up and connection process will usually take around 15 minutes but can take up to half an hour in some instances. Once the light on the front settles on blue, you’re ready to connect to the internet!

    Even if you don’t need to use your service right away, it’s important to leave that all connected as we will need to run a few tests on your newly connected service, just to make sure everything is working properly.

    But if you do want to get into it right away, you don’t need to wait. We’ll run those tests in the background, so you can feel free to start connecting your devices to your Telstra Smart Modem.

    To connect to your modem via Wi-Fi locate the fridge magnet that came in the box with your Smart Modem. This will have the log in details you need.

    To connect to your modem via ethernet, grab the LAN cable (that’s the one with two yellow ends), plug one end into any yellow port on the Telstra Smart Modem, and the other into your devices network port.

    If you want to plug your fixed phone in also, repeat the ethernet cable steps above, but this time use the cable with grey ends and plug this into the GREEN telephone port. And remember your modem will need to be switched on to make and receive calls.

    It’s as easy as that! But if you do have any other questions, or just want some advice about getting the most out of your internet service, head to telstra.com.au/support.

Parts you need

How do I set up my Telstra Smart Modem? (4)

Note:Modem colour may vary depending on which modem model you have.

You should have the following parts in your:

Telstra Smart Modem box
  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN) (located in delivery box)
nbn connection box
  • nbn connection box
  • Power adaptor
  • Coaxial cable
  • Coaxial splitter and Coaxial cable (only required if you have Foxtel or another nbn HFC service)

What’s your current set up?

  • I want to set up my smart modem using my new or existing nbn connection box
  • I want to set up my nbn connection box through my Foxtel outlet

Set-up instructions for HFC – new or existing nbn connection

How do I set up my Telstra Smart Modem? (5)

    1. Plug the nbn connection box into a cable port
    2. Plug the nbn connection box into the power outlet
    3. Connect the nbn connection box to your Telstra Smart Modem
    4. Plug your Telstra Smart Modem into a power outlet.
    5. Optional cable –Have a computer or a wired home network? Connect via your existing ethernet cable.
    6. Have a phone? Connect it to the green socket via your existing phone cable.

    Your free-to-air TV port will look similar to a cable wall outlet, so if you’re having trouble, try another port.

Step 1 - Plug the nbn connection box into a cable port

Note: If you have an existing nbn connection box already plugged in, skip to Step 3.

  1. Plug the nbn connection box into your existing cable internet wall outlet.
  2. Screw the white coaxial cable into the back of the nbn connection box.
  3. Screw the other end of the white coaxial cable into the wall cable port.

Step 2 - Plug the nbn connection box into the power outlet

How do I set up my Telstra Smart Modem? (6)

The nbn connection box has four indicator lights on the front panel arranged vertically in the following order:

  1. Power– indicates power is available to the box
  2. Downstream– indicates the connection is ready to download data
  3. Upstream– indicates the connection is ready to upload data
  4. Online– indicates cable is connecting.

The lights will flash during the start-up sequence and will become solid green when the service is ready.

If any of the lights on the nbn connection box are flashing and not solid, check all cables are securely connected into the nbn connection box and at the wall.

If they are all secure, turn off the power to the nbn connection box, wait 10 seconds, then turn the power on again.

Important:On first use, your nbn connection box may take up to 10 minutes to start up.

Step 3 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red and yellow ends and insert the red port into the red WAN port on the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the other end into the LAN port on the nbn connection box and ensure the box is switched on.

Step 4 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

How do I set up my Telstra Smart Modem? (7)

The modem front light changes colour to indicate:

  • White- when it starts up/powered up
  • Orange- when it's in the process of connecting to the internet
  • Blue– when your modem is connected to the 4G mobile backup network
  • Green– when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by enteringhttp://192.168.0.1in your browser and signing in. The username isadminand the default password isTelstrafor Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 5 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi.

  1. On your device, search for the Wi-Fi network name
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important: You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
(Video) How to set up your Telstra Smart Modem for nbn – FTTN and FTTB
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.

Step 6 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

Set-up instructions for HFC – through an existing Foxtel outlet

How do I set up my Telstra Smart Modem? (8)

    1. Connect the coaxial splitter to the cable port.
    2. Connect the nbn connection box into the coaxial splitter.
    3. Plug the nbn connection box into the power outlet.
    4. Connect the nbn connection box to your Telstra Smart Modem 3
    5. Plug your Telstra Smart Modem 3 to a power outlet.
    6. Optional cable- Have a computer or a wired home network? Connect using your own ethernet cable.
    7. Have a phone? Connect it to the green socket via your existing phone cable.
Step 1 - Connect the coaxial splitter to the cable port
  1. First locate the coaxial splitter to the wall port, then locate your Foxtel set top box.
  2. Both your nbn connection and Foxtel will use the same outlet for connectivity, so start by following the lead from the set top box to the wall and then unscrew it.
  3. Screw the short white cable into the end of the coaxial splitter that has only one connection point and the other, into the wall port.
Step 2 - Connect the nbn connection box into the coaxial splitter
  1. Screw the longer white coaxial cable into the back of nbn connection box.
  2. Screw the other end into the spare port on the coaxial splitter.
  3. Check that your Foxtel service works to ensure you have installed the splitter correctly.

Step 3 - Plug the nbn connection box into the power outlet

How do I set up my Telstra Smart Modem? (9)

The nbn connection box has four indicator lights on the front panel arranged vertically in the following order:

  1. Power– indicates power is available to the box
  2. Downstream– indicates the connection is ready to download data
  3. Upstream– indicates the connection is ready to upload data
  4. Online– indicates cable is connecting.

The lights will flash during the start-up sequence and will become solid green when the service is ready.

If any of the lights on the nbn connection box are flashing and not solid, check all cables are securely connected into the nbn connection box and at the wall.

If they are all secure, turn off the power to the nbn connection box, wait 10 seconds, then turn the power on again.

Important:On first use, your nbn connection box may take up to 10 minutes to start up.

Step 4 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red ends and insert on end into the red WAN port of the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the other end into the red port on the nbn connection box and ensure the box is switched on.

Step 5 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

How do I set up my Telstra Smart Modem? (10)

The modem front light changes colour to indicate:

  • White- when it starts up/powered up
  • Orange- when it's in the process of connecting to the internet
  • Blue– when your modem is connected to the 4G mobile backup network
  • Green– when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by enteringhttp://192.168.0.1in your browser and signing in. The username isadminand the default password isTelstrafor Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 6 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi.

  1. On your device, search for the Wi-Fi network name
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important: You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.

Step 7 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - FTTN and FTTB

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbnconnection types Fibre to the Node (FTTN) and Fibre to the Building (FTTB).

  • In this video I will talk you through how to set up your new Telstra Smart Modem, and connect to your nbn service.

    This video focuses specifically on nbn Fibre to the Node and nbn Fibre to the Building, or FTTN and FTTB for short. If you have another connection type, please select the video that relates to that one.

    And if you have any further questions, during or after this video, head to Telstra.com/support for our online help centre.

    It is important that you set up your modem as soon as possible to ensure your services continue to operate while we complete your nbn activation.

    This set up process itself will take around half an hour, and the transitioning of your fixed services to the nbn can take up to 1 hour. So, it’s a good idea to make sure you have another way to contact or be contacted if the need arises. A charged mobile should do the trick.

    Before we get started, have your Telstra Smart Modem and any cables that came in the box ready to go. Be sure to take the time read any information that came with those devices, especially the Health & Safety information and incompatible devices.

    Decide on where your modem will live. You’ll want to make sure this isn’t inside a cabinet, or behind any large objects, to ensure you get the best Wi-Fi signal throughout your home.

    You’ll also need to have one power outlet, and a telephone wall socket nearby.

    Once you’ve settled on a spot, unplug any and all devices connected to telephone ports around your home. Now we’re ready to begin.

    Retrieve the modem from its box and locate the cord with two grey ends. One end will already be connected to the grey DSL port on the modem.

    Take the other end and plug it into the telephone wall socket.

    The power cord for the Smart Modem will be connected already, so now take the grey power adaptor, plug that into a nearby power outlet, and switch it on.

    The Telstra Smart Modem is now going to start up. When it does the light at the front will be white, letting you know that the device has powered up. While it’s in the process of connecting to the internet it will turn orange, and once a connection is established it will turn green

    It’s not uncommon for that light to change back and forth between these colours while it’s starting up, so don’t worry if it goes green for a moment and then back to orange again.

    This start up and connection process will usually take around 15 minutes but can take up to half an hour in some instances. Once the light on the front settles on green, you’re ready to connect to the internet!

    Even if you don’t need to use your service right away, it’s important to leave that all set up as we will need to run a few tests on your newly connected service, just to make sure everything is working properly.

    But if you do want to get into it right away, you don’t need to wait. We’ll run those tests in the background, so you can feel free to start connecting your devices to your Telstra Smart Modem.

    To connect to your modem via Wi-Fi locate the fridge magnet that came in the box with your Smart Modem. This will have the log in details you need.

    To connect to your modem via ethernet cable, grab the LAN cable (that’s the one with two yellow ends), plug one end into any yellow port on the Telstra Smart Modem, and the other into your devices network port.

    If you want to plug your home phone in also, repeat the ethernet cable steps above, but this time use the cable with grey ends and plug it into the green phone port.

    And remember your modem will need to be switched on to make and receive calls.

    And we’re done. It’s as easy as that! But if you do have any other questions, or just want some advice about getting the most out of your internet service, head to telstra.com/support and check out our online Help Centre.

(Video) How to install your Telstra Smart Modem™ for nbn™ FTTN and nbn™ FTTB

Parts you need

How do I set up my Telstra Smart Modem? (11)

Note:Modem colour may vary depending on which modem model you have.

You should have the following parts in your Telstra Smart Modem box:

  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Telephone cable with grey ends (located in delivery box)

Set-up instructions forFTTN and FTTB

How do I set up my Telstra Smart Modem? (12)

    1. Plug your Telstra Smart Modem 3 into a phone socket.
    2. Plug your Telstra Smart Modem 3 into the power outlet. Once connect the light will show solid green on the front of the modem.
    3. Have a phone? Connect it to the green socket via our existing phone cable.
    4. Prefer a wired connection? Have a computer or a wired home network? Connect using your own ethernet cable.
Step 1 - Plug your Telstra Smart Modem into a phone socket
  1. Locate the cord with the two grey ends. If it’s not already connected to the modem, plug the telephone cable with grey ends into the grey DSL port on back of the Telstra Smart Modem.
  2. If you have an ADSL splitter, also plug the grey end into the grey DSL port and the black end into the black PSTN port located second from the top.
  3. Use the other grey end and plug your Telstra Smart Modem into a phone socket closest to the front of your house.
  4. If you have an older style phone socket, you’ll need to purchase an adaptor from a hardware or electronics store.

Step 2 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

How do I set up my Telstra Smart Modem? (13)

The modem front light changes colour to indicate:

  • White- when it starts up/powered up
  • Orange- when it's in the process of connecting to the internet
  • Blue– when your modem is connected to the 4G mobile backup network
  • Green– when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by enteringhttp://192.168.0.1in your browser and signing in. The username isadminand the default password isTelstrafor Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 3 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi.

  1. On your device, search for the Wi-Fi network name
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important: You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.

Step 4 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

How to set up your Telstra Smart Modem for nbn - FTTC

Video content description

An instructional video for how to set up your Telstra Smart Modem for nbnconnection Fibre to the Curb (FTTC)

  • In this video I will talk you through how to set up your new Telstra Smart Modem, and connect to your nbn service.

    This video focuses specifically on nbn Fibre to the Curb, or FTTC for short. If you have another connection type, please select the video that relates to that one.

    This set up process itself will take around half an hour, and the transitioning of your fixed services to the nbn can take up to 1 hour. So, it’s a good idea to make sure you have another way to contact or be contacted if the need arises. A charged mobile should do the trick.

    Before we get started, have your Telstra Smart Modem, nbn connection box, and any cables that came with each, ready to go. But be sure to take the time to read any information that came with those devices, especially the incompatible devices section of your Quick Start Guide.

    Decide on where your connection box and modem will live. You’ll want to make sure this isn’t inside a cabinet, or behind any large objects, to ensure you get the best Wi-Fi signal throughout your premises.

    You’ll also need to have two power outlets, and a telephone wall socket nearby.

    Once you’ve settled on a spot, unplug any and all devices connected to telephone ports around your premises. Now we’re ready to begin.

    Let’s start with your nbn connection box.

    Get the connection box out of the box and look for this sticker. Peel it off.

    (Video) How to connect devices to your Telstra Smart Modem™

    Find the cable with grey ends. Plug one end into the back of the nbn connection box, and the other in the wall socket.

    Next take the black power adaptor, and plug this in to the back of the connection box. Plug the other end in to a nearby power outlet and switch it on.

    Your nbn connection box will now start up. This may take up to 15 minutes, and it’s important that you don’t turn the nbn connection box back off during this time.

    If after 15 minutes you don’t have solid blue lights on the front panel, try a different wall socket.

    Now it’s time for your Telstra Smart Modem!

    Retrieve that from its box and locate the cord with one yellow end and one red end.

    Take that yellow end of the cord, and plug it into the yellow port on the nbn connection box and plug the red end in to the red port on the Modem

    It’s also important to plug the 4GX USB Pro into the side or the back of the Telstra Smart Modem. In the unlikely case of a fault, it will automatically activate and ensure you stay connected to the internet via the Telstra mobile network.

    Plug the black power adaptor into the back of the Telstra Smart Modem, and then plug the other end into a nearby power outlet, and switch it on.

    The Telstra Smart Modem is now going to start up.

    The Internet LED light on the front of the Telstra Smart Modem will flash orange while connecting and show solid blue once connected to the network. If the modem is connected to Telstra’s mobile network as a backup, the light will flash red.

    This start up and connection process will usually take around 15 minutes but can take up to half an hour in some instances. Once the light on the front settles on blue, you’re ready to connect to the internet!

    Even if you don’t need to use your service right away, it’s important to leave that all set up as we will need to run a few tests on your newly connected service, just to make sure everything is working properly.

    But if you do want to get into it right away, you don’t need to wait. We’ll run those tests in the background, so you can feel free to start connecting your devices to your Telstra Smart Modem.

    To connect to your modem via Wi-Fi locate the Wi-Fi Card that came in the box with your Telstra Smart Modem. This will have the log in details you need.

    To connect to your modem via ethernet cable, grab the LAN cable that’s the one with two yellow ends, plug one end into any yellow port on the Telstra Business Smart Modem, and the other into your devices network port.

    If you want to plug your phone, EFTPOS or FAX machine in also, Take the grey cable which came with that device and repeat the ethernet cable steps, plugging it into the green phone port this time.

    And remember your modem and nbn connection Box will need to be switched on to make and receive calls.

    If your modem is having trouble connecting to the nbn network, try turning it off, waiting a minute, and turning it back on again.

    And we’re done. It’s as easy as that! But if you do have any other questions, or just want some advice about getting the most out of your internet service, head to telstra.com.au/support and check out our online Help Centre.

Parts you need

How do I set up my Telstra Smart Modem? (14)

Note:Modem colour may vary depending on which modem model you have.

You should have the following parts in your:

Telstra Smart Modem box:
  • Telstra Smart Modem 3
  • Power adaptor (pre-connected to modem)
  • Wi-Fi fridge magnet
  • Cable with red and yellow ends (WAN) (located in delivery box)
nbn connection box:
  • nbn connection box
  • Power adaptor
  • Phone cable with grey ends

Set-up instructions for FTTC

How do I set up my Telstra Smart Modem? (15)

    1. Plug the nbn connection box into the wall socket.
    2. Plug the nbn connection box into a power outlet.
    3. Connect the nbn connection Box to the Telstra Smart Modem 3.
    4. Plug your Telstra Smart Modem 3 into a power outlet.
    5. Prefer a wired connection? Have a computer or a wired home network? Connect using your own ethernet cable.
    6. Have a phone? Connect via your existing phone cable.
Step 1 - Plug the nbn connection box into the wall socket
  1. If you have multiple phone wall sockets, try the first socket closest to the front of your house.
  2. Read the sticker covering the back of the nbn connection box, then remove it to reveal the ports underneath.
  3. Plug the grey cable with grey ends into the back of the nbn connection box. Plug the other end into the phone wall socket.
  4. If you have an older style phone socket, you’ll need to purchase an adaptor from a hardware or electronics store.
Step 2 - Plug the nbn connection box into a power outlet

The nbn connection box has four light indicators on the front panel arranged from right to left. During the start-up sequence the nbn connection box lights will flash. Once they become solid blue the service is ready.

Important: The start-up sequence may take up to 15 minutes. Do not turn off the nbn connection box during this time.

If you don’t have solid blue lights on the front panel after 15 minutes, or are not connecting to the internet try connecting to a different wall socket.

How do I set up my Telstra Smart Modem? (16)

Power

This light will be solid blue when the nbn connection box is powered on.

How do I set up my Telstra Smart Modem? (17)

Connection

This light will be solid blue when the nbn connection box is powering the nbn access network equipment outside your home. If the light is red, or you can’t connect to the internet contact us on 133 933.

How do I set up my Telstra Smart Modem? (18)

DSL Broadband

This light will be solid blue when the nbn connection box is communicating with the nbn access network.

How do I set up my Telstra Smart Modem? (19)

Local Area Network (LAN)

This light will be solid blue or amber when the nbn connection box and your Telstra Smart Modem are connected, but will blink when information is being transferred between them (e.g. when you’re browsing the internet).

Step 3 - Connect the nbn connection box to your Telstra Smart Modem
  1. Use the cord with the red and yellow end and insert the red end into the red WAN port of the Telstra Smart Modem located fifth from the top on the left.
  2. Insert the yellow end into the yellow LAN port on the nbn connection box and ensure the box is switched on.

Step 4 - Plug your Telstra Smart Modem into the power outlet

The Telstra Smart Modem will now start up. On first use, it may take up to 15 minutes to automatically update its software.

How do I set up my Telstra Smart Modem? (20)

The modem front light changes colour to indicate:

  • White- when it starts up/powered up
  • Orange- when it's in the process of connecting to the internet
  • Blue– when your modem is connected to the 4G mobile backup network
  • Green– when your modem is connected to the internet and ready to go.

You can also check the status of your Telstra Smart Modem by enteringhttp://192.168.0.1in your browser and signing in. The username isadminand the default password isTelstrafor Telstra Smart Modem 1.1 and Gen 2. For Telstra Smart Modem Gen 3, the password is the same as the Wi-Fi password found on the bottom of your modem.

Step 5 - Connect your devices to the internet
Connecting via Wi-Fi

You won’t need to use the LAN cable with the yellow ends that came with your modem if you’re connecting your devices via Wi-Fi.

  1. On your device, search for the Wi-Fi network name
  2. Select and enter the password shown on the Wi-Fi fridge magnet that came in the box or look for the Wi-Fi password on the bottom of your modem.

Important: You can re-use your old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect.

To change your Wi-Fi details:

  1. Ensure you’re connected to your home network, open a browser window and enter http://192.168.0.1
  2. Sign in with username admin and the Wi-Fi password found on the bottom of your new modem (or on the fridge magnet)
  3. Select Wi-Fi, then Save once you have made your changes.
Connecting via ethernet cable
  1. Use the LAN cable with the two yellow ends
  2. Insert one end into any of the four yellow gigabit Ethernet ports located on the left-hand-side of your Telstra Smart Modem
  3. Insert the other end into your device’s network port.

Step 6 - Connect your home phone (if required)
  1. Use the phone cable with grey ends
  2. Connect the cable into the green phone port that’s located on the back of the modem on the right
  3. Connect the other end into your home phone.

Remember, you must always have the modem switched on to make and receive calls.

(Video) Telstra Gen 3 Smart Modem Review

FAQs

How do I setup my Telstra smart modem? ›

The fridge magnet that came in the box with your smart modem. This will have the login details you

How do I activate my new Telstra modem? ›

To activate your pre-paid service, go to prepaid.activate.telstra.com.au your device. When you first use your Mobile Broadband Wi-Fi device, it could take up to 5 minutes to connect to the mobile network.

How do I setup my new Telstra NBN modem? ›

This video will show you how to set up your telstra smart modem on an nbn fiber to the node or an

Why wont my Telstra modem connect to the Internet? ›

Restart your modem

Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go 'green', now check to see if your devices are connecting. This is a 'reboot' and can often solve connection problems.

How do you configure your modem? ›

Using any device with a browser, connect to the WiFi network of your modem. Open the browser, and enter the gateway address written on the back of the modem (this is commonly a string of numbers, such as 00.13. 11.189). Then enter your modem username and password, which should also be on the modem.

How do I set up a new modem? ›

Self-Installation: Replacing Your Modem - YouTube

How do I connect my Telstra modem to Wi-Fi? ›

How do I connect to Wi-Fi?
  1. On your device, go to 'Settings' and then 'Wi-Fi' ...
  2. On your Telstra-supplied modem, press and hold the 'Pair' or 'WPS' button for up to 5 seconds. ...
  3. When the 'Pair/WPS' light flashes, your device is connected to the Wi-Fi.

What is the Telstra modem password? ›

The default password is Telstra. Enter password and select sign in.

Can I just plug a new modem in? ›

Connect the power cord to the modem, and then plug the other end into an electrical outlet. Note: If you're replacing an existing modem, unplug the old modem from the electrical outlet, and then simply move the coax cable from the old modem to the new modem. Then, connect the new modem to the electrical outlet.

How do I setup my NBN modem? ›

nbn™ FTTC setup guide - YouTube

How long does it take to set up a Telstra modem? ›

To set up your new Telstra Smart Modem by connection type, you can download the set-up guide or follow our step-by-step instructions below. Installation will take up to 30 minutes.

What lights should be on Telstra smart modem? ›

Front Light Indicator
  • Green - Modem is connected to fixed network.
  • Blue - Modem is connected to 4G backup or Home Wireless Voice*
  • Red – Modem has no connection.
  • Orange – Modem is trying to connect.
  • White – Modem is booting up.
  • No light – Modem is offline.

What Colour should the lights be on my Telstra modem? ›

The four colour states of the Mobile Signal light are: Green: Good signal strength. Orange: Okay signal strength. Red: Poor signal strength.

Why is internet not working? ›

Restart your device.

If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference.

What is the first step before configuring your router? ›

The first step is to setup Wi-Fi access on your Laptop/PC using the Wi-Fi details (SSID and password). Now you should be able to connect to the router, and the router should assign you an IP address. You can check your IP address and find the IP address of the router by using the ipconfig command.

How do I check my modem settings? ›

First try connecting your computer to the modem using a network cable. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: http://192.168.1.1. This should open the login page for your modem's configuration pages.

What's the difference between a router and a modem? ›

Have you ever asked, "do I need a modem and router?" To put it simply, the modem connects your home to the Internet, while a router creates the network inside your house.

Why isn't my modem connecting to the Internet? ›

Examine all of your cables and make sure nothing is loose or damaged. Also, test your coax outlets to make sure you are getting an Internet signal. Reboot/Restart your router and modem. Sometimes your cable modem and router need a reboot/restart.

How do I set up a new modem and router? ›

But if you want a general walk-through of setting up your home network, these steps should get you fully connected.
  1. Check your internet connection. ...
  2. Place the router. ...
  3. Connect to power. ...
  4. Connect to your internet source. ...
  5. Access the router's web interface. ...
  6. Connect wired devices. ...
  7. Connect your PC or device to Wi-Fi.
24 May 2022

How do I connect my modem to Wi-Fi? ›

Step 1: Connect your wireless router directly to your modem with an Ethernet cable and turn it on. Step 2: Wait for status lights to show that it's connected to the internet successfully and that its Wi-Fi network is up and running. Step 3: Find your wireless router's default IP address and log in to your router.

How do I find my Telstra modem username and password? ›

How do I change my Wi-Fi name and password on my Telstra modem? Every Wi-Fi network has a default name and password, also known as an 'SSID' and network key. You can find these on the Wi-Fi security card supplied with your modem, or on the modem's label.

What do I need to setup Wi-Fi at home? ›

To establish WiFi in your home, all you need is either a modem connected to a wireless router, or a wireless gateway, which is a modem and wireless router in one unit (see What is a Wireless Gateway? for more information).

What is WPS button on Telstra modem? ›

The WPS button enables you to connect devices via Wi-Fi to your router. By pushing the button, your router will easily establish a connection to other devices.

What is my Telstra modem username? ›

How to login to Telstra modem? Open a browser and type in the correct IP address or URL for your modem. Enter the default Username and Password and click Login. The username is admin and the password is Telstra for Telstra Smart Modem 1.1 and Gen 2.

Where is the password on my modem? ›

Default Password on the Modem/Router

Alternatively, your default wireless password/passphrase/security code can often be found on a small sticker located on the back, side, or bottom of your wireless modem or router.

How do I unlock my Telstra smart modem? ›

Navigate to Advanced Settings > SIM Settings > Unlock Device,then enter the unlock code you got from Telstra.

How do I replace my old modem with a new one? ›

Replacement Instructions
  1. Step 1: Disconnect Your Old Modem. Identify the modem that's currently connected to your computer or WiFi router by an Ethernet cable. ...
  2. Step 2: Connect Your Replacement Modem. Connect the coax cable and Ethernet cables to your replacement modem. ...
  3. Step 3: Activate the Modem.

What happens if I change my modem? ›

Your rental modem could be an older or even used model that doesn't support the newer technology used by your ISP. Upgrading to a newer modem may give you faster speeds, especially if you're subscribed to one of the higher-speed packages.

What are the three basic requirements to access the Internet? ›

There are three ingredients needed to access the Internet from a laptop or desktop computer: (1) an ISP, (2) a modem and (3) a Web browser.

How do I configure my Fibre modem? ›

Plug one end of the blue Ethernet cable into the port labelled GE1 or LAN1 on the Fibre box (ONT). Plug the other end of the blue cable into the port labelled Fibre on the back of your modem. Both the Fibre box (ONT) and your modem will need power, so plug both of them into a power outlet using their power supplies.

How many green lights should be on my modem? ›

Should all the lights on my modem be green? The power light, downstream indicator, upstream indicator, online indicator, and link light on your modem should all be green.

Does modem need to be connected to phone line? ›

Cable modems can provide Internet service. You don't need a phone line in order to get Internet service. In fact, most cable companies offer Internet service by hooking up the coaxial cable line to a special cable modem.

How do I connect my modem to my phone line? ›

If you have a dial-up modem, plug one end of a phone line into the “Line” port of the modem, and plug the other end into the wall jack. Then, connect another phone line from the phone to the “Phone 1” or “Tel 1” port on the modem.

Do you need an Ethernet cable for nbn? ›

If your computer doesn't have an Ethernet port, you may need a USB to Ethernet adapter to make the connection. In most cases, the active port on your nbn™ connection device will be labelled UNI-D 1 or GATEWAY.

What lights should be on my nbn box? ›

Connection Light – this will be solid blue when the nbn™ connection box is powering the nbn™ access network equipment outside your home. If the light is red, contact your phone and internet provider. DSL Light – this will be solid blue when the nbn™ connection box is communicating with the nbn™ access network.

Is the nbn box a router? ›

As an NBN modem, the NBN connection box needs power to operate, plus it also needs an Ethernet connection to a router or modem-router (in 'bridge' mode, aka 'router' mode) to share the NBN connection with devices around your home.

What lights should be on on my Telstra modem? ›

Mobile Signal light

Green: Good signal strength. Orange: Okay signal strength. Red: Poor signal strength. Off: Telstra mobile network is unavailable.

How do I log into my Telstra smart modem? ›

Or, you can check the status of your Telstra Smart Modem connection by entering http://192.168.0.1/ in your browser and signing in. The username is admin and the default password is Telstra for Telstra Smart Modem 1.1 and Gen 2.

How do I reset my Telstra smart modem? ›

Reset your Telstra Smart Modem to factory settings

To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra Smart Modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

How do I connect my modem to my phone line? ›

If you have a dial-up modem, plug one end of a phone line into the “Line” port of the modem, and plug the other end into the wall jack. Then, connect another phone line from the phone to the “Phone 1” or “Tel 1” port on the modem.

How many lights should be on my modem? ›

Most of the time you should have 6 main lights on your modem. When it comes to troubleshooting internet problems, the first indicator of trouble besides not having internet, will usually be that the lights on the modem will have either changed colour, they are blinking, or they are not on at all.

What lights should be flashing on my modem? ›

A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). POWER: A solid green light indicates the unit is properly connected to power. A blinking red light indicates a possible modem failure.

Should all the lights on Telstra modem be green? ›

Connect sooner - Get online even before your home broadband is activated with your Telstra Smart Modem Gen 2.
...
What do the lights on your Telstra Smart Modem Gen 2 mean?
LEDLED BehavioursCause
MOBILE MODEOffMobile offline - this is expected when nbn is online, i.e. Front LED is green.
MOBILE SIGNALGreenGood signal
34 more rows

How do I find my Telstra modem username and password? ›

How do I change my Wi-Fi name and password on my Telstra modem? Every Wi-Fi network has a default name and password, also known as an 'SSID' and network key. You can find these on the Wi-Fi security card supplied with your modem, or on the modem's label.

How do I find my Telstra username and password? ›

I've forgotten my Telstra ID password
  1. Go to the forgotten password page.
  2. Enter your username and confirm you're not a robot by ticking the box.
  3. Click on Send email.
  4. Check for an email from Telstra. ...
  5. In the email, click on Reset my password.
  6. Enter your new password and click Reset password.

How do I find my Telstra gateway username and password? ›

Customers with Telstra Gateway Frontier or Telstra Smart Modem enter http://192.168.0.1 or http://mygateway/ as their default address. Enter the default log in details – Username is admin and the password is admin.

How do I fix my Telstra internet connection? ›

Restart your modem:

Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go 'green', now check to see if your devices are connecting. This is a 'reboot' and can often solve connection problems.

What is the Telstra modem password? ›

The default password is Telstra. Enter password and select sign in.

How do I manually reset my modem? ›

Resetting Your Modem - YouTube

What's the difference between a router and a modem? ›

Have you ever asked, "do I need a modem and router?" To put it simply, the modem connects your home to the Internet, while a router creates the network inside your house.

Does modem need to be connected to phone line? ›

Cable modems can provide Internet service. You don't need a phone line in order to get Internet service. In fact, most cable companies offer Internet service by hooking up the coaxial cable line to a special cable modem.

Does a wireless router need to be plugged into a phone line? ›

Wireless routers plug into modems, not phone jacks. A wireless router is a device that transmits data to and from your Internet connection without requiring your computer to be connected to it by a cable. The router needs a secondary piece of equipment -- a modem -- to make the Internet connection.

Videos

1. How to self-install your nbn™ Connection Box and Telstra Smart Modem - HFC
(Telstra)
2. How to self-install your nbn™ Connection Box and Telstra Smart Modem - FTTC
(Telstra)
3. Telstra Gen 3 Smart Modem as a 4G LTE Modem
(David Smith)
4. How to install Telstra Smart Modem™ for ADSL
(Telstra)
5. The new Telstra Smart Modem Gen 2
(Telstra)
6. telstra smart WiFi boosters set up
(PPYM)
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