How to Reset Ring Doorbell in 3 Easy Steps - The Gadget Buyer | Tech Advice (2023)

The Ring Doorbell has certainly revolutionized how we secure homes. With unique video capabilities that allow you to talk to and record whoever is at your door, the ring doorbell is the epitome of security and convenience in one object.

As with many smart devices, its features rely on its ability to connect to Wi-Fi and transmit video. Sometimes the video transmission capabilities get disrupted when the system has bugs. It could be your ring doorbell no longer connects to the Wi-Fi, has lost sound, or has night vision.

Your first instinct could be to engage a professional but try resetting the ring doorbell before doing it. Here’s a step-by-step guide on how to reset the ring doorbell.

When to Reset Ring Doorbell

Resetting a ring doorbell leaves the device in a near-new state. You erase all the videos, recordings, and existing settings, which means you should only do it when:

  • The ring doorbell can’t connect to Wi-Fi
  • There’s a power outage
  • Features can’t work properly
  • Selling, disposing, or giving away the ring doorbell
  • Removing the device from your Ring account

Resetting isn’t always necessary!

(Video) How to Reset your Ring Doorbell | Featured Tech (2021)

How to Reset Ring Doorbell

The reset process differs by model. Ring doorbell comes in different models (Ring Doorbell, Ring Doorbell 2, and Ring Doorbell Pro and Elite), and each has slightly different reset instructions.

How to Reset Ring Doorbell 1

These steps should help you reset Ring Doorbell 1:

  • Ensure the device is hardwired or you’ve inserted the battery
  • Undo the screws using a screwdriver to remove the doorbell from its bracket
  • Find an orange button (below the camera)
  • Press and hold it for 15-20 seconds
  • Release the button
  • Check the ring light to ensure its flashing, indicating the doorbell is resetting
  • The light will go off when the reset is complete

How to Reset Ring Doorbell 2

You reset Ring Doorbell 2 by:

  • Remove the doorbell from the mounting bracket
  • Find a black button on the front part of the doorbell
  • Press it for 15-20 seconds
  • Release the button
  • The light on the front of the doorbell flashes for a few minutes then goes off when the reset is complete
  • When done, the Ring Doorbell should be back to factory settings
  • Repeat the steps if it doesn’t reset

How to Reset Ring Doorbell Pro

Here’s how to reset the Ring Doorbell Pro:

  • Ensure the device is hardwired and turned on before resetting
  • Unscrew the doorbell from its brackets
  • Find a black button on the right side of the camera
  • Hold it for 15-20 seconds and release
  • The Ring light flashes and goes off when the reset is complete

Note that Ring Doorbell Pro doesn’t have a rechargeable battery as Ring Doorbells 1 and 2. As such, it’s powered through an Ethernet connection through hardwiring. Often, the Ring Doorbell Pro operates just fine for some time and then stops working. Some telltale signs that this could be the problem are:

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  • The doorbell shuts off randomly
  • Live video footage freezes when streaming
  • Blurred night vision, or it doesn’t work
  • Sometimes the internal doorbell produces a muffled ring
  • The doorbell hardly maintains a stable Wi-Fi connection

How to Solve the Problem

Some ways of solving this problem include:

  • Check if the Ring Doorbell is charged
  • Check its status on the Ring app by opening the Device Health section. If the device is offline, find out if the Wi-Fi hardware has problems
  • Check if the device is set up correctly
  • Remove the battery and re-insert it. Find out if the device reconnects to your wireless network
  • If the Ring Doorbell Pro 2 still doesn’t work, increase its power using the Ring Pro Power Kit or Pro Power Kit V2

How to Reset Ring Doorbell Elite

Remove the device’s faceplate to find the reset button. It’s usually a black button located on the top right side of Ring Doorbell Elite:

  • Press it for 15-20 seconds and release it
  • It should flash a few times to signal a rest
  • The doorbell should be back to factory settings

Resetting to Disconnect Your Account

You may also be resetting the Ring Doorbell to sell or give it to another user. In this case, you don’t have to do anything to the doorbell.

Simply disconnect it from your account on the Ring app to allow a new user to register it. Note that disconnecting it from your app erases all the recorded footage, so the new user can’t view previous recordings.

Be sure to save any footage you wish to keep before removing it from your app because there’s no way to restore the deleted footage when the device is reconnected. To remove Ring Doorbell from your Ring account you:

(Video) How To Reset Ring Doorbell (Ring Wired, Ring Pro, Ring 2, Ring 3 and Ring Pro 2)

  • Open the Ring Doorbell app
  • Click on the gear icon at the top right corner
  • Tap the ‘Remove the device’ icon at the bottom
  • A pop-up message will appear on the screen, prompting you to delete
  • Now the Ring Doorbell device is ready for setting up with another account.

Troubleshooting Ideas

Sometimes a Ring Doorbell doesn’t always need resetting. Troubleshooting may be all the device needs. Here are some tips:

Can’t Connect to Wi-Fi

A Wi-Fi connection allows you to receive notifications and stream live footage directly on your phone. Sometimes your internet connection works just fine, but the Ring Doorbell still can’t connect. It displays a dark screen instead of video footage in front of the camera. Several reasons explain why this happens, such as:

  • Temporary power loss
  • A disconnection in the router’s wires
  • A change in Wi-Fi password
  • When the doorbell’s battery is depleted
  • The power surge that disconnects it from the Wi-Fi router

How to Solve the Problem

You may need to reset the doorbell’s Wi-Fi. Here’s how to do it:

  • Check if the connection is turned on
  • Remove the bell from the mounting bracket using a screwdriver
  • Open the Ring app on your phone
  • Tap on the name of the doorbell being reset
  • Click on Device Health and select Wi-Fi network
  • Follow the steps on the screen to reset the Wi-Fi settings
  • Take your Ring doorbell and find the reset button. Depending on the model, it could be at the side, back, or front
  • Press the reset button once
  • Proceed following the instructions on the Ring app to connect the doorbell to the Wi-Fi network
  • If your Wi-Fi connection is working, the doorbell should connect in a few minutes

Sometimes the distance between the router and the Ring Doorbell is long, making the connection unstable. If that’s the case, it’s best to disconnect it and move the router near. If it doesn’t connect, check if there’s power or if the battery is charged.

Ring Doorbell Keeps Ringing

The primary reason Ring Doorbell would keep ringing is constant use. You could be pushing it many times, leaving the button stuck, so it keeps ringing. Press and release the button to ensure it’s unstuck.

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If that’s not the problem, check the notification settings to determine if it’s active. If there’s still no problem, reset following the steps highlighted above, disconnect the doorbell, and replace the button.

Connection Message

You might be receiving a prompt showing, ‘unable to connect to wireless network.’ Some ways of solving this problem include:

  • Checking whether the device is connecting to the correct wireless network, e.g., 2.4 GHz
  • Resetting the Ring Doorbell following the steps highlighted earlier
  • Check whether your Wi-Fi connection is on channels 1-11. Ring Doorbells aren’t compatible with channels 12 and 13.

Final Thoughts

Now you know how to reset Ring Doorbell. Simply press and hold the reset button for a few seconds to initiate the reset process.

Alternatively, find out if it has one of the highlighted problems and apply the troubleshooting tips highlighted. And if you’re using the Ring Doorbell Pro, check if it exhibits any of the problems discussed.

I hope this guide helps you reset your ring doorbell and troubleshoot other problems. Check out Gadget Buyer for more hacks and advice to fix tech problems.

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PS – If you have a Ring device, you should consider turning off this feature immediately for better data security! Learn More (link to article)

FAQs

How do I hard reset my Ring Doorbell? ›

Performing a hard reset
  1. To perform a hard reset, hold down the orange button for 20 seconds.
  2. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting.
  3. It may take a minute to fully complete this process.

Can you restart Ring Doorbell from app? ›

What is this? You can either factory reset your device via the Ring app, or you can perform a hard reset by removing the faceplate and holding down the black button in front of the camera for 15 seconds.

How do I reset my Ring Doorbell to a new owner? ›

Removing a Ring Device from the Ring App for New Owner Use
  1. Open the Ring app via iOS/Apple or Android.
  2. Tap the three lines (≡) on the top left corner of your Dashboard.
  3. Tap Devices.
  4. Select the device you want to release from your ownership.
  5. Tap Device Settings.
  6. Tap General Settings.
  7. Select Remove this Device.

Is there a factory reset button on ring doorbell? ›

Remove the doorbell's faceplate then press and hold the reset button on the right side of the camera for 15 seconds. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting. The doorbell is now reset to factory defaults.

How do I put my ring doorbell into setup mode? ›

In order to put the device into Setup Mode, press and release the small button on the right side of the doorbell. What is Setup Mode? When any Ring product is in setup mode, it broadcasts a temporary wifi network.

How do I get my doorbell back online? ›

  1. Check the Wi-Fi connection. ...
  2. Move your camera, doorbell, router, or other things. ...
  3. Restart your camera or doorbell. ...
  4. Restart your router and modem. ...
  5. Try disabling any network extenders. ...
  6. Check your Wi-Fi network or router settings. ...
  7. Turn off other devices connected to Wi-Fi. ...
  8. Factory reset your camera or doorbell.

How long does it take to reset a Ring? ›

How Long Does It Take To Reset A Ring? The process of resetting a diamond engagement ring depends on the jeweler and could take anywhere from four to six weeks. The exact length of time is going to depend on how many stones are being reset, the design of the new setting and the design process.

Can you reset Ring from previous owner? ›

Why can't I set up the doorbell/camera? In order to set up a Ring device as a new owner, the previous owner needs to remove the device from their Ring account. Physically uninstalling a Ring device, cancelling a subscription plan or deleting the Ring app does not release ownership.

Can you remove the owner of a Ring doorbell? ›

Ring devices need to be removed from the Ring app individually, using a simple step-by-step process in order to release ownership.

Can I reuse someone else's Ring doorbell? ›

Or, maybe you want to gift someone a pre-owned model. There are many reasons you might want to give someone a used Ring doorbell. The problem is that you can't just give it like you would any other product. First of all, you need to change the ownership of the device.

Where is the pinhole reset button on a Ring keypad? ›

To restore Ring Alarm Keypad to factory default settings, locate the pinhole reset button on the device. This is found on the back of the device after removing the back bracket. 2. Using a paperclip or similar object, insert it into the pinhole, press and hold the button down for 10 seconds.

How do you troubleshoot a ring doorbell? ›

What to Do If Your Ring Doorbell Isn't Working
  1. Check the doorbell status. If the doorbell does not automatically connect, check the Device Health section of the Ring app. ...
  2. Put the Ring Doorbell into Setup mode. Select the Setup button. ...
  3. Charge the doorbell. ...
  4. Re-insert the battery. ...
  5. Add more power to Doorbell Pro.
12 Nov 2020

Where is the reset button on the smart video doorbell? ›

Press and hold the reset button on the back of the doorbell for about 15 seconds. The LED ring around the doorbell button on the front of the device flashes white when it successfully begins the reset process. After you reset the doorbell, you must add it to your account again.

Can you reset a Ring door camera? ›

Remove the doorbell's faceplate then press and hold the reset button on the front of the camera for 15 seconds. After releasing it, the ring light located on the front will flash a few times indicating the doorbell is restarting. The doorbell is now reset to factory defaults.

How do I put my Ring doorbell 3 in pairing mode? ›

Step Nine - Put Your Video Doorbell 3 Plus into Setup Mode

Press and release the small black button on the front of your Video Doorbell 3 Plus. When there is a spinning white light on the front of your Video Doorbell, tap the “Continue” button in your Ring app.

Why is my Ring doorbell not connecting during setup? ›

Solving connection issues

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

Why won't my Ring go into setup mode? ›

If your Doorbell is not entering setup mode, try to reset it by holding down the setup button for at least 20 seconds. Once you allow the reset to complete, you can try to walk through the setup process again to see if the Doorbell will go into setup mode correctly.

How do I connect my doorbell to WIFI? ›

In the main menu, tap on the Add Device section. Select Doorbell Cameras. Tap on the picture of the Doorbell Camera that matches the model you have. Follow the on screen prompts to connect to the Doorbell Camera and enter the new Wi-fi information.

How much does it cost to have a ring reset? ›

Cost of Ring Resetting

A wedding or engagement ring reset can cost anywhere from $80 to about $250. If you're looking to reset more simplistic jewelry, such as earrings, the job may only cost $125. (These are all estimates; there is no set price to reset a ring.)

How do I make my ring spin again? ›

It's common for spinner rings to occasionally become squeaky or hard to spin. Most often cleaning and/or lubricating your ring will quickly solve the problem. You can clean your ring by giving it a bath in warm soapy water.

What happens if someone steals my Ring doorbell? ›

Once the police report is verified, Ring will gladly provide a free replacement within 14 business days. Important Notes Concerning the Ring Theft Replacement Policy: The replacement of stolen Ring units is a courtesy service provided by Ring.

What happens if someone takes your Ring doorbell? ›

If your Ring Security Camera or Video Doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no charge to you.

How do I stop someone from stealing my Ring doorbell? ›

How to Protect your Ring Video Doorbell From Being Stolen
  1. Make sure your Ring Doorbell is attached as securely to your door frame or if possible, the wall. ...
  2. Get a cover box or metal locking plate that can also be secured to the wall or door frame, just make sure that the camera won't be covered.
  3. Have a backup camera.
28 Sept 2021

Can transfer a Ring device to new owner? ›

If you want to leave a Ring device behind and transfer it to a new owner, you must remove the Ring Video Doorbell or Security Camera from your account to transfer ownership. Note: Cancelling a Ring Protect plan, physically uninstalling a device or deleting the Ring app does not release ownership.

Can I have 2 phones linked to Ring doorbell? ›

If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same email address and password you use to log in to the Ring app.

Can someone mess with your Ring doorbell? ›

Technically, yes. In 2020, a class-action lawsuit of more than 30 people was filed against Ring when their Ring doorbell camera was hacked by malicious actors. ¹ The suit claimed that the company's security protection allowed hackers to control their smart cams.

Can I restart Ring camera remotely? ›

If your camera isn't playing audio, looks blurry, or doesn't seem to stay connected to your Wi-Fi network, you'll most likely need to reset it to its factory settings. Unfortunately, to do this, you will need to be near your camera since you can't do this remotely with the app or website.

Can I reconnect my Ring camera remotely? ›

There is a reconnect to network option in the device health section of the Ring app, but this will require you to be at the location for a secure reconnection process.

How do I reset my Ring camera not working? ›

Ring Spotlight Cam Battery
  1. Find the setup button on the top of the camera.
  2. Press and hold the setup button for 10 seconds.
  3. The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.

Can you turn Ring off and on? ›

You cannot deactivate or remove a Ring device via your account on ring.com, you must use the Ring app. Only the owner of a Ring device can deactivate it. You won't be able to control or change any of the device settings after your device is deactivated.

What is code P1 65 on ring doorbell? ›

Code: P1-65 Code: P1-74 If your Ring device is offline (disconnected from wifi) and not showing videos, you can reconnect it in the Ring App or use some troubleshooting steps if your wifi settings changed. If you changed something (got a new internet service provider, have a new/different networ...

What causes Ring cameras to go offline? ›

Losing power is by far the most common cause of network disconnection. This includes power surges and issues with the power connections. To check whether your Spotlight Cam has lost its power: If the Spotlight Cam is connected to a light switch, check to see if the light switch was flipped off accidentally.

How do I manually reconnect my wireless Ring? ›

Select the doorbell or security camera you need to reconnect to wifi. The next screen should be the Device Dashboard. Tap on Device Health. Tap on Reconnect to Wifi or Change Wifi Network.

What happens if Ring is disconnected from wifi? ›

In most cases, as soon as the circumstances that caused the disconnect to occur clear up, your Ring device will automatically reconnect to the network. Very rarely though, your device will remain disconnected.

Why won't my ring doorbell connect? ›

The three most common causes of this problem are the following: A poor connection between your mobile device and the internet. Slow internet upload and/or download speeds. A poor connection between your Ring device and your router.

Can you hard reset a Ring camera? ›

To factory reset your Ring Camera:

Locate the reset button atop the camera. Press and hold the reset button for 30 seconds. After releasing it, the status light located at the bottom will flash a few times indicating the camera is restarting. The camera settings are now restored to its factory defaults.

How do I resync my doorbell Ring? ›

Press the Setup button on your Ring device to put the device in setup mode. Wait 10 seconds, then press it again and see if your Ring automatically reconnects. If all else fails, check to make sure your device's battery is properly charged.

Should Ring be on home or away mode? ›

Away Mode should be used when no one is at the business location. This will arm all sensors and Motion Detectors inside and around the perimeter of your business. Home Mode is designed to be used when you or your employees have locked the doors and are working late, and need to feel secure inside the business.

Can Ring be on two phones? ›

If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring App onto the additional devices and use the same login and password you use to log into the Ring App.

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