Ring App not Working [FIXED] (2023)

The Ring application may not work due to an outdated version of the application or corrupt cache/data of its internal mechanics. Moreover, ISP restrictions or wrong configuration of your router (which blocks communication to the Ring device or Ring.com) may also cause the error under discussion.

The issue arises when the user launches the Ring application and either the application crashes or shows no camera feeds/recordings. Also, some of the users could not setup alarm in the application. In some rare cases, the user could not sign into the application, or the application freezes with a black screen.

The following are the type of messages encountered by the users:

Ring App not Working [FIXED] (1)

Before moving on with the troubleshooting Ring, restart your application (or use Close All in the Recent Applications menu) and if the issue persists, restart your phone and the Ring device as well.

Moreover, check the server status of Ring services.See if you are using the correct password for the application (if the password was recently changed). Also, make sure there is no interference from another wireless device like Wi-Fi printers. Make sure the Ring device is fully charged. Moreover, check if the firmware of the Ring device is up-to-date. For illustration, we will guide you on the solutions for an Android version of Ring.

(Video) Ring App Android Notification Troubleshooting Tutorial | Ring Help

Solution 1: Disconnect Your Phone from Other Devices

You may encounter the error under discussion if there is interference from other devices or your phone is connected to other devices (Samsung Gear is known to create the issue under discussion). In this case, disconnecting your phone from other devices may solve the problem.

  1. Launch the Settings of your phone and tap on Bluetooth.
  2. Now disable Bluetooth of your phone by toggling its switch to the off position.
    Ring App not Working [FIXED] (2)
  3. Then power off all the devices like a smartwatch, wireless speaker, or put them into the airplane mode.
  4. Now launch the Ring application and check if it is working fine. If it is, then power-on the devices one by one until you find the problematic one. Once found, either keep the problematic device powered off when using the Ring application or contact the support of the device or Ring.

Solution 2: Update the Ring Application to the Latest Build

Ring’s application is updated regularly to add new features and patch the known bugs. However, you may encounter the error at hand if you are using an outdated version of the Ring application In this case, updating the Ring application to the latest build.

  1. Launch the Google Play Store and tap on the hamburger menu (near the top right of the screen).
  2. Then select My Apps & Games and tap on the Installed tab.
    Ring App not Working [FIXED] (3)
  3. Now tap on Ring and then tap on the Update button.
    Ring App not Working [FIXED] (4)
  4. Then restart your phone and upon restart, check if Ring is working fine.

Solution 3: Clear Cache and Data of the Ring Application

Like many other applications, Ring uses a cache to boost up performance and improve user experience. Problems might occur if the cache of the application is corrupt or not working properly. In this context, clearing the cache and data (you may have to re-login the application) of the application may solve the problem.

  1. Launch the Settings of your phone and then open Application Manager or Apps.
    Ring App not Working [FIXED] (5)
  2. Now select Ring and then tap on Force Stop.
    Ring App not Working [FIXED] (6)
  3. Then confirm to force stop the Ring application and open Storage.
  4. Now tap on Clear Cache and then check if the issue is resolved. If not, then repeat the steps 1 to 4.
  5. Now tap on the Clear Data button and then confirm to clear the data of the application.
    Ring App not Working [FIXED] (7)
  6. Now restart your phone and upon restart, check if the Ring application is clear of the error.

Solution 4: Uninstall Conflicting Applications

In the Android OS, applications co-exist and share the device resources. Conflicts are known to arise if another application is interfering in the operation of the Ring application (you can confirm by booting the device into the safe mode).

In this context, uninstalling the conflicting applications may solve the problem. The Adguard application (Android version) is known to create the issue at hand for the Ring application. Also, if you are using a cleaning application like Clean Master, then either disable/uninstall it or exempt Ring in the settings of that application.

(Video) Ring connection error (Ring app not working)

  1. Launch the Settings of your phone and then select Application Manager or Applications.
  2. Now tap on the problematic application (like Adguard) and then tap on the Uninstall button.
    Ring App not Working [FIXED] (8)
  3. Then confirm to uninstall the application and repeat the process for all the problematic applications (especially the applications that interfere in the tracking operation of Ring).
  4. After removing the problematic applications, restart your phone and then check if the Ring application is operating fine.

Solution 5: Disable the 5GHz Band of Your Router

Many modern routers support dual bands i.e. 2.4 GHz and 5 GHz bands. But the Ring application/devices has a known history of issues with the 5GHz bands. In this case, disabling the 5 GHz band of your router may solve the problem. For elucidation, we will guide you through the process for a Netgear router.

  1. Launch aweb browser(but not Chrome) andnavigateto the management page of your router.
  2. Thenenter your user name/password for the router and open Settings.
  3. Now openWireless and disable the option of5GHz by unchecking the checkmark. Also, check if the option of4Ghz is enabled.
    Ring App not Working [FIXED] (9)
  4. Now click on theApply button and then check if the Ring application is working fine.
  5. If not, then manually set the router channel (e.g. 11) and then revert to auto to check if the issue is resolved.

Solution 6: Reinstall the Ring Application

If nothing has worked for you so far, then the issue at hand could be a result of the corrupt installation of the Ring application. In this scenario, reinstalling the application may solve the problem.

  1. Clear the cache and data of Ring (as discussed in solution 3) and launch the Settings of your phone.
  2. Then, open the Application Manager and select Ring.
  3. Now tap on the Uninstall button and then confirm to uninstall the Ring application.
    Ring App not Working [FIXED] (10)
  4. Then restart your phone and upon restart, reinstall the application to check if the issue is resolved.

Solution 7: Allow Ring Related Traffic Through the Router

Modern routers come with tons of the latest features and even some of the experienced users can configure routers wrongly which may lead to the blockage of the traffic related to Ring. In this scenario, allowing the Ring related traffic through the router may solve the problem. You may have to dig deeper to make this solution work for you due to a variety of routers and their manufacturers.

Warning: Proceed at your own risk as editing router settings require a certain level of expertise and if done wrong, you may expose your devices and data to threats like viruses, trojans, etc.

  1. Launch a web browser and open the setup page of your router.
  2. Now enter your user name and password for your router.
  3. Now check if there are any settings or filters in place that are causing the issue. If you are using the Circle application to manage the parental filters, then disable those filters/applicationsand check if the issue is resolved.
    Ring App not Working [FIXED] (11)
  4. Some routers have Threat Prevention settings (like Synology router) which may block the Ring related traffic. If so, then disable the said setting and check if the issue is resolved.
  5. Some routers have built-in firewalls like Sophos XG. Make sure to exempt Ring.com in the firewall settings and then check if the issue is resolved.

Solution 8: Reset the Ring Device to the Factory Defaults

The issue at hand could be a result of the corrupt firmware of your Ring device. In this case, resetting the device to the factory defaults may solve the problem. The reset process for the Ring device may differ from device to device, we will guide you through the process for Ring Video Doorbell 2.

(Video) Ring Doorbell Live View Not Working: How to Fix [Ring Doorbell Not Charging: How to Fix in Minutes]

  1. Unscrew the bottom screw of the bell with a screwdriver.
  2. Now press and hold the black button for 15 seconds.
    Ring App not Working [FIXED] (12)
  3. Then the front light of the device will flash a few times. Wait for a minute for the completion of the reset process.
    Ring App not Working [FIXED] (13)
  4. Now launch Ring and open its menu.
  5. Then select Devices and tap on the device name (reset to the defaults).
  6. Now tap on Device Settings and then tap on General Settings.
  7. Then tap on Remove the Device and confirm to remove the device.
    Ring App not Working [FIXED] (14)
  8. Now restart your phone and then put your Ring device in the setup mode by pressing the black button.
  9. Now pair the phone with the Ring device and then check if the issue is resolved.

Solution 9: Reset the Router to the Factory Defaults

If nothing has worked for you so far, then the issue could be a result of the corrupt firmware of your router. In this scenario, resetting your router to the factory defaults may solve the problem. But do note that after resetting the router, personalized router settings (user name, password, SSID, etc.) will be lost.

  1. Power on your router and then disconnect it from all the devices.
  2. Now unplug all the cables from the router, except the power cable.
  3. Then use asharp object like a paper clip topress and holdtheResetbutton (located on the back of your router) forseven seconds. Some models are equipped with two reset buttons, so, do make sure you are pressing the correct button.
    Ring App not Working [FIXED] (15)
  4. Thenrelease the Reset button and wait for the router torestartproperly (power LED will turn green).
  5. Nowconnect the router to theinternetand then check if the Ring application is working fine.

Solution 10: Try Another Network

ISPs apply different techniques and methods to manage web traffic and safeguard its users. You may encounter the error at hand if your ISP is restricting access to resources essential for the operation of the Ring application/ device. To rule out any ISP interference, it will a good idea to try another network. You may have to change the network for both, your phone and the Ring device.

  1. Disconnect your phone from the current network (if using a Wi-Fi, try to use mobile data and if the issue is on the cellular network, then try a Wi-Fi network). You can also try a VPN connection on your phone.
  2. Then check if the issue is resolved.
  3. If not, connect the Ring device to another network (different from the internet used on your phone) and hopefully, the issue is resolved. If the Ring application and device are working fine on different networks, then you may have to put your Wi-Fi router into the bridge mode.

If nothing has worked for you, then use a web browser to login to Ring.com and manage/view your Ring devices. Also, there are some alternatives applications Rapid Ring, Live Home, and Chime Pro that can be used to manage/view the Ring devices. You can also try an application on another platform (e.g. if you are having the issue on Android, then try the iPhone or Windows version of Ring).

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Ring Error

FAQs

Why can't I answer my Ring Doorbell on my phone? ›

If you still have issues, you may need to reset your Ring app. Do this by deleting the app from your device. Then, go to the Google Play store, find the Ring app and reinstall it. You won't have to set up your devices again; simply log back in, and you should be good to go.

Is something wrong with the Ring app? ›

No incidents reported today.

Why is my Ring so glitchy? ›

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors.

Why is my Ring not picking anything up? ›

Check Your Motion Sensitivity Settings

You can increase the Motion Sensitivity through your Ring app. If the sensitivity is too low, it may not pick up on motion. To change your settings, follow these steps: Open the Ring app and tap the three lines on the top left of the screen.

How do I answer my telephone when it rings? ›

Answer or reject a phone call

To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer. To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss. Rejected callers can leave a message.

How do I reset my Ring app? ›

Check Your Wifi Connection in the Ring App and Reboot
  1. Tap on the three lines ( ) on the top left in the Ring app.
  2. Tap Devices. ...
  3. Tap on Device Health. ...
  4. Scroll down on the Device Health screen to Tools.
  5. Tap Reboot this Device. ...
  6. When your wifi is reconnected, scroll down on the Device Health screen to Tools.
  7. Tap Reboot This Device.

What are the issues with Ring? ›

Poor Wifi Signal Strength
  • Poor video quality.
  • Delayed notifications.
  • Occasionally not receiving notifications.
  • Ring and Motion events failing to connect.
  • Live View failing to connect.
  • Live View taking more than a couple of seconds to connect.

How do I clear my Ring cache? ›

These can be deleted quickly by swiping right on an event in the list. Once you swipe right, the delete multiple/ delete all option should appear.

Has Ring COM been hacked? ›

Some users took to social media, speculating that the company might have been hacked, but Ring told FOX Business that it knows what caused the issue and can confirm that a security breach did not occur. "Ring was not hacked," a Ring spokesperson said in a statement.

Why Does My Ring camera keep buffering? ›

The three most common causes of this problem are the following: A poor connection between your mobile device and the internet. Slow internet upload and/or download speeds. A poor connection between your Ring device and your router.

Why do my rings fit sometimes but not others? ›

It's normal for your rings to fit differently during the different seasons. For example, the heat of summer causes many of us to retain more water, which leads to swelling in our fingers. Just a small amount of swelling can make a big difference in how your rings feel.

What internet speed is needed for Ring cameras? ›

As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds.

Why is my Ring not picking up my wifi? ›

If your device is still facing problems connecting to Wi-Fi, try resetting your Ring Doorbell. You can do this by pressing and holding the orange button on the backside of the device. This resets the device, allowing you to start the whole setup process all over again.

How can I answer my phone hands free? ›

You're still going to need a “hey Google” or an “ok Google” command to answer a call. Incoming calls will show up as notifications on your Android phone, then you just need to say “hey Google, answer call” (or something along those lines) to pick up without lifting a finger.

How many times do you let a phone ring before you answer? ›

#1 When answering a business phone it is important that it is not allowed to ring more than three times. Advise employees that the second or third ring is the ideal time to pick up the telephone. #2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc.

Why does my iPhone ring but won't let me answer? ›

You'll need to force restart the iPhone to go back to normal operations. On iPhone models with Face ID, press and quickly release the volume up button, press and release the volume down button, then press and hold the power button.

What does resetting your Ring do? ›

Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.

What happens if I uninstall Ring app? ›

Important: Deleting the Ring app from a mobile device or canceling the Ring Protect Plan does not release ownership.

Does Ring have a reset button? ›

Performing a hard reset

To perform a hard reset, hold down the orange button for 20 seconds. After releasing it, the light on the front will flash a few times indicating that your Ring Doorbell is restarting. It may take a minute to fully complete this process.

Can someone hack your Ring camera? ›

Ring cameras can be susceptible to hacking, but there are many things that you can do to prevent this from occurring. Making your passwords strong, updating them frequently, and enabling two-factor authentication are all simple steps that you can take to safeguard your Ring cameras from attacks.

Is Ring owned by China? ›

Ring LLC is a home security and smart home company owned by Amazon.

Does clear data delete everything? ›

Clear cache: Deletes temporary data. Some apps can open slower the next time you use them. Clear data storage: Permanently deletes all app data. We recommend trying to delete from inside the app first.

What does cache mean on my phone? ›

Your Android phone's limited storage can fill up quickly. And one cause of this that's easy to overlook is the stored information that apps regularly create to run at their best. These temporary data files are known as a cache; a fair chunk of your Android phone's storage space might be filled up with cache files.

How do I clear my app cache on iPhone? ›

How to Clear iPhone and iPad Cache
  1. Open the Settings app on your ‌iPhone‌ or ‌iPad‌ and scroll down to Safari in the list.
  2. Scroll to the Privacy & Security section and tap the blue Clear History and Website Data option near the bottom of the menu. ...
  3. Tap Clear History and Data in the popup pane to confirm.
10 Dec 2019

Can Ring cameras be hacked 2022? ›

But it's important to remember, just like any other device connected to the internet, Ring devices can be hacked if you don't use proper security measures.

Does Ring spy on people? ›

Third-party trackers

An EFF study found that "the Ring app for Android sends personalized and identifiable data to third-party trackers." The trackers do analytics for Ring, and also get a bunch of your personal info, which allows them to "spy on a user's digital life."

How do you know if your Ring cameras are hacked? ›

Let's go over the most common signs that a hacker gained access to your security system.
  • Strange sounds or voices. ...
  • The LED light is on. ...
  • Panning or tilting. ...
  • The password to your account has changed. ...
  • Increased data traffic. ...
  • Login history with app. ...
  • Be suspicious, be safe.
19 Mar 2021

How can I improve my Wi-Fi Ring? ›

If your wifi router is inside a cabinet, closet, or hidden behind or under furniture, move it out into the open—at least six inches from any wall. Move your wifi router to a room that is closer to your Ring devices, if possible. Add a Ring Chime Pro or a mesh networking system to extend your wifi network's range.

How can I boost my Ring signal? ›

Try turning off or unplugging some of your electronics. Some electronic devices such as PCs, TVs, and video game consoles can be wired directly into your router using Ethernet cable. Attaching these devices to a wired connection will free up bandwidth on the wifi. Try moving other electronic devices.

Do fingers get fatter with age? ›

After years, fingers and/or knuckles usually get bigger. It's best to have your ring resized while you can still take it off. If you've waited too long though, stop in to Fox Fine Jewelry and we'll safely cut your ring off so that it can be resized.

Do your fingers get bigger with weight gain? ›

Everyone's body has a different way of distributing excess fat. For some people, extra weight goes right to their fingers. It's difficult to target weight loss in a specific area of your body. So, if you're trying to slim down your fingers and hands, you need to lose weight overall.

Why Does My ring fit differently throughout the day? ›

Let's be honest, your ring will probably not always fit perfectly. The reality is that our fingers constantly change throughout the day and throughout the year. Changes in “finger size” can be attributed to temperature change, eating certain foods, and doing activities with your hands.

Does Ring need 2.4 or 5GHz? ›

Every single Ring product is fully connectable to 2.4GHz wireless networks and tends to work just fine with it. After all, this is how Ring Video Doorbells have been made to function – no one can really expect you to have a 5GHz network at home.

Does Ring use WiFi or cellular? ›

Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.

Do Ring cameras work with 5GHz WiFi? ›

Ring Video Doorbell 4 offers dual band capabilities, connecting to 5GHz via channels 52 and above. If you are having trouble connecting your Ring Video Doorbell 4 to your router, we recommend changing the channel of your router or combining your 2.4GHz and 5GHz networks.

Does Ring still work without wifi? ›

You can't watch video, get notifications, or talk to visitors without Wi-Fi. Ring Alarm security systems function normally as long as you have a Ring Protect Plus subscription, which comes with a cellular backup in case your Wi-Fi goes down.

Why is my Ring Doorbell so unreliable? ›

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device's RSSI is within an acceptable range.

How do I change my wifi to 2.4 GHz? ›

To connect your Android device to a 2.4 GHz network:
  1. Unlock your device and tap the Settings app.
  2. Tap Network & Internet > Wi-Fi.
  3. Enable Wi-Fi by tapping Use Wi-Fi at the top.
  4. Select a 2.4 GHz Wi-Fi network. ...
  5. If prompted, enter the password for the network.
17 May 2022

Why doesn't my ring chime work on my phone? ›

If Ring chime is not working, the first thing to do is check your Ring Chime compatibility. Then, check if it is receiving enough power. If that's not what is wrong, resetting the Ring Chime should get it working again.

How do I get my ring doorbell to Ring on my phone? ›

Select the device you want to manage, like your Ring Video Doorbell. Head into Device Settings > Notification Settings > App Notification Tones and you'll get access to the notifications. Then tap on Ring Notifications or Motion Notifications to select these sounds.

Why Does My Ring not let me talk? ›

The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound. Therefore, ensure that the microphone has been enabled on the device, by going to the Ring Doorbell app and toggling the microphone button.

Can you use Ring without the app? ›

How Do Ring Products Work? Ring products require an existing home wifi network for setup and use, a smart device (phone or tablet), and the Ring app, which allows you to monitor and control all of your Ring devices in one place.

What is the fastest way to answer the doorbell Ring? ›

In the Ring app:
  1. Tap the three lines on the top left.
  2. Tap Devices.
  3. Select the doorbell that you want to set up.
  4. Tap the Smart Responses tile below the doorbell image.
  5. Tap the Quick Replies switch so it's in the blue "on" position.
  6. Tap Quick Reply Message. ...
  7. Set your message delay time from Right away to 20 seconds.

How do I activate 2 way Talk on Ring Doorbell? ›

Use Two-Way Talk by tapping the microphone icon (available for doorbells and security cameras). Turn on lights by tapping the light button (available for security cameras with lights) Activate the siren by tapping the exclamation button (available for security cameras).

Does Ring disable doorbell chime? ›

Tap on your Ring Pro. Tap Device Settings. Select Doorbell Kit Settings. Tap the toggle to disable or enable your in-home doorbell chime.

Why is my Ring not working on my Iphone? ›

Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

Can you connect Ring to phone without WiFi? ›

No, Ring Video Doorbells require both internet and WiFi to communicate with your smartphone, PC, tablet and other devices. However there is one exception. You can use a wireless hotspot to substitute for WiFi and temporarily access your Ring Devices.

What mode should my ring doorbell be on? ›

By default, in Home Mode, indoor cameras do not detect motion or provide Live View, but outdoor cameras remain fully active. Away mode is designed to monitor your whole home, inside and out. Select this mode when you leave home to activate Ring Doorbells, Cams and Alarm.

How do I get WiFi to Ring? ›

Step Eight - Connect to Your Ring Device
  1. Press the home button on your phone to leave the Ring app.
  2. Navigate to the Settings.
  3. Tap wifi. ...
  4. Select the Ring wifi network from the list of available networks. ...
  5. Once connected, close your Settings and return to the Ring app.

How do I allow the Ring app to access my microphone? ›

Follow the steps below to give the Ring app access to your microphone:
  1. On your iPhone or iPad, open Settings.
  2. Select Privacy.
  3. Select Microphone.
  4. Ensure that the toggle next to the Ring app is enabled (green) as shown below.

Where is audio settings on Ring app? ›

Tap on the three lines (≡) on the top left corner of your Ring app. Tap Devices. Select your chime. Tap Audio Settings.

Does Ring doorbell allow you to talk? ›

The Ring™ Video Doorbell allows you to communicate with visitors from anywhere using your mobile device and Two-Way Talk. The optional Cloud Recording feature allows you to watch recorded footage at any time.

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