1ring Video Doorbell 2 Wireless Wi-Fi Compatibility Smart Video Doorbell Camera
2Charge the provided battery.
3Set up your Ring Video Doorbell 2 in the Ring app.
4Install your Ring Video Doorbell 2 on the wall.
5Check out all the exciting features.
7Documents / Resources
ring Video Doorbell 2 Wireless Wi-Fi Compatibility Smart Video Doorbell Camera
Charge the provided battery.
Charge the provided battery
First, fully charge the battery by plugging it into a power source using the provided orange cable.
The small light on top will glow green once fully charged.
If you can’t wait to play with your Ring Doorbell, go ahead and set it up. But, we recommend fully charging it before installation.
Insert the battery
After charging, insert the battery in the bottom of your Ring Doorbell until it clicks into place.
Set up your Ring Video Doorbell 2 in the Ring app.
Download the Ring app
The Ring app will walk you through setting up and managing your Ring Doorbell.
Search for “Ring” in one of the app stores below, or visit: ring.com/app.
Set up your Ring Video Doorbell near your router
In the Ring app, select Set Up a Device. When prompted, select Ring Video Doorbell 2 and follow the in-app instructions.
Try it out!
After setup, push the button on the front of your Ring Doorbell to see video from the camera in the Ring app.
Next, test video quality where you will install your Ring Doorbell.
Does everything looks good? Continue to the next section.
Something not right? Jump ahead to the troubleshooting section.
Install your Ring Video Doorbell 2 on the wall.
Select an install height
Install your Ring Doorbell four feet off the ground for optimal performance.
If you’re connecting to existing doorbell wiring that’s higher than four feet, thus limiting where you can install Ring Doorbell, use the provided wedge mount to angle your Ring Doorbell down.
Remove your existing doorbell (optional)
If replacing an existing doorbell, shut off power at the breaker. Then remove it from the wall and disconnect the wires.
If wiring your Ring Doorbell to an existing doorbell, a transformer with a voltage of 8–24VAC is required. If wiring directly to a transformer, a resistor must be used.
DC transformers and most intercoms are not supported.
Install the diode (optional)
If you’re wiring your Ring Doorbell to a digital doorbell – you’ll know it’s digital if it plays a synthesized melody – then install the included diode.
If your existing doorbell is mechanical, DO NOT use the diode, as it can damage your existing doorbell.
Not sure? Visit ring.com/diode
The lighter band on your diode should be on the same side as the wire that runs to the “Front” terminal on your bell.
If you don’t know which side this is, don’t worry, since wiring the diode the wrong way can’t do any harm.
If your bell doesn’t ring when pushing the button on your Ring Doorbell, just reverse the wires on the back of your Ring Doorbell and try again.
Insert the mini-level
Insert the mini-level into your Ring Doorbell to make sure it’s even when you install it.
Install anchors (optional)
If installing on stucco, brick, or concrete, mark 4 drill holes. Use the provided bit to drill holes in your wall and insert the anchors.
If you’re installing on wood, skip this step and toss the anchors in that drawer of stuff you never use.
Connect the Wires (optional)
Connect the wires coming out of your wall to the screws on the back of your Ring Doorbell.
Either wire can connect to either screw. The order doesn’t matter.
Attach the wire extensions (optional)
If you have trouble connecting the wires coming out of your wall to the back of your Ring Doorbell, use the provided wire extensions and wire nuts.
Screw it in
Feed all the wires (and the wire nuts, if you used them) into your wall and secure your Ring Doorbell on the wall using four screws.
Install the faceplate Place one of
the provided faceplates on your Ring Doorbell by slotting it in at the top and clicking it into place.
Secure with a security screw
Lastly, use one of the provided security screws and the star-shaped end of the screwdriver bit to secure the faceplate.
Check out all the exciting features.
After setting up your Ring Doorbell in the app, select it
This will bring you to the Device Dashboard, where you can change settings and access various features.
Ring Alerts are notifications you receive when someone presses the button on the front of your Ring Doorbell.
Motion Alerts are notifications you receive when movement is detected within your Motion Zones.
Switch these alerts on or off on this screen.
- Shared Users
Select Shared Users to let family or friends answer live events and view recordings (if recording is enabled).
- Motion Settings
Select Motion Settings to enable and customize your motion detection settings.
- Device Health
Visit Device Health to diagnose any problems you run into with your Ring Doorbell.
- Event History
View a log of all the events captured by your Ring Doorbell in Event History.
Answering your door
When someone is at your door, you can access these features:
- Two-way Talk – Speak to visitors and hear what they have to say.
- Microphone – Mute or unmute your mic.
- Speaker – Mute or unmute audio in the app.
- Ring Neighborhoods – Share suspicious events with your neighbors.
Ring Video Recording
This optional feature saves recordings of every event your Ring Doorbell captures.
You can access these events on any device running the Ring app or by logging into your account at: ring.com/activity Learn more at: ring.com/video-recording
Here are some answers…
I’m having trouble completing the in-app setup
When the in-app setup fails, look at the front of your Ring Doorbell. The light indicates the issue.
- Top Flashing White means your Wi-Fi password was entered incorrectly. Select your Wi-Fi network in your phone settings, select the option to forget it, then reconnect to it again to confirm that you’re using the correct password during setup.
- Right Flashing White means your Ring Doorbell may be too far from your router to get a decent signal. Repeat setup in the same room as your router. If this works, then you may need to get a Chime Pro
to boost the Wi-Fi signal to your Ring Doorbell. Learn more at: ring.com/chime-pro.
- Left Flashing White indicates a possible issue with your internet connection. Unplug your modem or router for 40 seconds, plug it back in and then repeat the setup process.
- Spinning White indicates that your Ring Doorbell is in setup mode. You’ll need to follow the instructions in the Ring app. When prompted, connect to the Wi-Fi network being broadcast by your Ring Doorbell.
- Nothing In this case, repeat setup and note the resulting pattern. If the front light never does anything, then you likely need to charge the battery.
Why can’t I find the temporary Ring network on my phone?
Sometimes your phone fails to pick up the temporary Ring network. If this happens, go to your phone settings, turn off your Wi-Fi connection, wait 30 seconds and turn it back on. If the Ring network still fails to appear, ensure that the battery in your Ring Doorbell is fully charged.
If none of the above helped…
Perform a hard reset on your Ring Doorbell by holding down the setup button for 15 seconds, waiting 30 seconds and repeating the setup process.
Turn off cellular data and Bluetooth on your mobile device and try again. Try performing setup on a different mobile device.
Why isn’t my internal doorbell ringing properly when someone presses the button on my Ring?
Make sure the circular light on the front of your Ring is glowing white to confirm that it’s wired correctly.
If your internal doorbell is digital (which means it produces a synthesized melody), make sure you installed the provided diode.
If you have installed the diode, it may be installed backward. Simply reverse the wiring on the back of your Ring Doorbell and press the front button again.
If your internal doorbell is mechanical (which means it has a physical bell and makes a classic “ding dong” sound), then make sure you didn’t install the diode.
Visit ring.com/diode for installation assistance.
Why can’t visitors hear me on my Ring when I talk through the app?
If you’re on an iPhone or iPad, check the microphone permission on your device. Select Settings, find Ring and select it. Lastly, make sure the switch next to the Microphone is toggled on.
If you’re on an Android device, go to Settings > Application/Apps > Application Manager > Ring > Permissions. Ensure everything here is on. If you don’t see the Microphone option, then uninstall and reinstall the Ring app. When prompted to allow microphone access, choose “Allow.”
I’m not receiving motion alerts
First make sure you’ve configured Motion Detection, and that Motion Alerts are turned on (see pg. 24).
To further troubleshoot issues with not receiving notifications, select Device Health in the Ring app and then select Troubleshoot Notifications.
Why is my video and/or audio quality poor?
First, determine the cause. Remove your Ring Doorbell and bring it inside near your router. Press the front button on your Ring Doorbell and look at the video in the Ring app.
If you get good video quality near the router, you need to extend your Wi-Fi signal.
We recommend Chime Pro to boost the signal to your Ring Doorbell. Learn more at: ring.com/chime-pro.
If video quality is still poor near your router, test your internet speed by selecting Device Health in the Ring app, then Test Your Wi-Fi.
The instructions in the app will help you diagnose and solve any issues related to poor video quality.
Documents / Resources
|ring Video Doorbell 2 Wireless Wi-Fi Compatibility Smart Video Doorbell Camera [pdf] User Manual|
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- Press the Home button on your phone to leave the Ring app.
- Navigate to the Settings app, then tap wifi.
- Select the Ring wifi network from the list of available networks. The network will appear as either:
- Once connected, close your “Settings” app and return to the Ring app.
Like Ring's original Video Doorbell, the Ring Video Doorbell 2 can be either hardwired, or powered by the included rechargeable battery.Is there a manual for the Ring? ›
Ring products are designed for easy setup and use. To find the user manual for your Ring Video Doorbell in your language, select it below.How do I connect my wireless doorbell Ring? ›
- Open the Ring App. Tap the three lines on the top left.
- Tap Devices. Tap the doorbell you want to connect to a chime.
- Tap Device Settings.
- Tap In-home Chime Settings.
- Tap Advanced Settings. Select your Chime Type.
- Tap Continue.
If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring App onto the additional devices and use the same login and password you use to log into the Ring App.Why is my Ring Doorbell not ringing inside my house? ›
If you have a Ring doorbell that's hardwired to your home wiring, and you can't hear the doorbell inside, there are a few potential reasons: You haven't set up your doorbell in the Ring app. Your doorbell is disconnected from wifi. See instructions below on how to reconnect to wifi.Does Ring charge a monthly fee? ›
Ring's monthly subscription plans are among the most affordable that we've ever seen. Ring Protect Basic costs $3 a month or $30 a year, Plus costs $10 per month or $100 a year, and Pro costs $20 a month or $200 a year.Does Ring work without a subscription? ›
Without a subscription, you can view real-time video for Ring doorbells and security cameras and answer doorbell notifications as they happen. However, without a Ring Protect plan, you won't get video recordings of those events.Do you need an electrician to install a ring doorbell? ›
You actually don't need an electrician. It's very easy to self install. The doorbell works best when replacing your existing doorbell using the existing wiring.Can you use Ring without base station? ›
Is the Base Station necessary? Yes. The Base Station is necessary for the Ring Alarm to function.
That's why we developed Modes -- a new feature in the Ring App that lets you choose with just one tap how your Ring Alarm, Ring Doorbells and Ring Security Cams operate using three different modes: Home, Away, and Disarmed.How do I get my Ring Doorbell to Ring on my phone? ›
- Ensure Allow Sound and Vibration is checked (not Deliver Quietly).
- Tap Notification Categories.
- Toggle all devices to the ON position.
6-12 months battery life (mixed reviews)
Ring reports that the battery should last anywhere from 6 to 12 months on one charge – depending on how much activity your video doorbell is recording.
How often does a Ring Doorbell need to be charged? From a full charge, the official rating of Ring Doorbell batteries is anywhere from six to 12 months (ratings vary based on models) before needing a recharge. Newer models tend to have better ratings, such as 10 to 12 months.Can my Ring camera be hacked? ›
But it's important to remember, just like any other device connected to the internet, Ring devices can be hacked if you don't use proper security measures.Does my wife need a separate Ring account? ›
All devices at one address will be covered under a Ring Protect plan. You'll need to subscribe to a compatible Ring Protect plan separately for each address you want to cover.Can you use someone else's Ring Doorbell? ›
The original owner should remove their payment information from their account and contact Ring Support to cancel their plan. The new owner should then download the Ring app and complete the setup process for the device. Once this is done, the doorbell will disappear from the original owner's Ring app.How does Ring work when away from home? ›
The Ring doorbell works by allowing you to see who's at your door whenever there's motion detected, even if you're not home. You can see what's happening through the Ring app on your phone and speak through the doorbell.Can Ring see inside house? ›
Video quality is on par with other indoor cameras, which means it's perfectly fine for seeing what's going on inside your home when you're not there. The ability to have night clips in color is nice, but it's not a totally necessary function, and you can disable it if you find it isn't working well.Can a Ring camera hear inside the house? ›
A recent investigation by Consumer Reports found that the Amazon Ring Video Doorbell 3 and the Arlo Ultra video doorbells can record audio as well as video to a range of between 20 and 25 feet—a revelation that means audio surveillance can occur even when we can't see the video cameras.
No. Your Ring products provide certain features (instant alerts, Live View, Two-Way Talk, and so on) without any subscription. Ring Protect Plans simply offer additional features for those who want them.How much does it cost to cancel Ring monthly? ›
- Log in to your account on Ring.com.
- Select Protect Plan on the top menu.
- Select the plan you want to cancel.
- On the bottom of the page select Cancel Plan, then a reason for cancellation.
- Select when to cancel your plan (now or at the end of your billing cycle).
- Confirm cancellation.
If you selected multiple devices and choose Basic, then the price of Basic will be charged for each device. Ring Protect Plus and Pro cover all devices at a single location for one price.Does Ring work without a smartphone? ›
Do I need a smartphone to use Ring? You'll need a compatible smartphone to setup your Ring Video Doorbell. One of the benefits of having a Ring video doorbell is that you get those alerts on your phone. But if the phones are out of the house, the Ring Video Doorbell will still ring.How can I record my Ring camera without subscription? ›
- Use the 30-Day Free Trial. Even though this option does seem obvious, it is important to keep it in mind. ...
- Use Your Phone's Built-In Screen-Recording. ...
- Record It for Free on Your Laptop or Desktop.
You don't have to turn the power off for this because, unlike most systems in your home, the power is stepped down by the doorbell to a safe 16 or even 12 volts (V) with very few amps.How much does a handyman charge to install a Ring Doorbell? ›
Expect to pay between $100 to $250 for a professional smart doorbell installation. Your final price depends on whether it's a simple battery-operated install or if you need rewiring work using a power adapter or transformer to connect to low-voltage power.Is wired or wireless Ring better? ›
Installation/Wiring: The Ring video doorbell model is wireless, while the Ring Pro model must be hardwired. Each method has its advantages. Wireless equipment is handy and easy to install, while hardwired equipment tends to be more reliable and you won't need to worry about changing batteries.What happens to Ring when wifi goes out? ›
Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.Can someone disable my Ring camera? ›
Only the owner of a Ring device can deactivate it. You won't be able to control or change any of the device settings after your device is deactivated. Your videos are stored in the cloud only with a Ring Protect Plan, and the storage time may vary based on your Video Storage Time settings.
By using a Ring Alarm Smoke & CO Listener* in combination with your Ring Alarm Base Station, you can be alerted to danger in your home regardless of where you are or what type of Smoke & CO alarm you use. The Ring Alarm Smoke & CO Listener* is a smart sound sensor for your Ring Alarm system.What is the orange button on the back of my Ring Doorbell? ›
While setting up your Ring Video Doorbell (1st Generation), you'll be asked to put the device into Setup Mode. In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.Where is the reset button on Ring Doorbell 2? ›
- Undo the security screw to remove the faceplate.
- Find the setup button on the top right, just below the camera. ...
- Press and hold the setup button for 10 seconds.
- The light on the front of the doorbell will flash for several minutes; when the light turns off the reset is complete.
In order to put the device into Setup Mode, press and release the small button on the right side of the doorbell. What is Setup Mode? When any Ring product is in setup mode, it broadcasts a temporary wifi network.Can you view Ring Doorbell away from home? ›
A visitor pressing the button on the Ring Video Doorbell activates an alert on your iPhone, Android, or tablet, whether you're at home or away. You can answer the call with a tap on your device screen, which brings up a live video image of the caller.Do ring doorbells record all the time? ›
If you do have a Ring Protect plan (including a free trial), Ring records and stores videos when motion is detected by your device (including devices linked to cameras such as an alarm system's motion detector), the video doorbell button is pressed, or you initiate your device's live video stream (Live View).What is the difference between AWAY mode and home mode on Ring? ›
By default, in Home Mode, indoor cameras do not detect motion or provide Live View, but outdoor cameras remain fully active. Away mode is designed to monitor your whole home, inside and out. Select this mode when you leave home to activate Ring Doorbells, Cams and Alarm.Can I use i phone with Ring app? ›
iOS Apple Version 14 and above is required for the Ring App.Can I activate my ring doorbell from my phone? ›
Connect your phone to your Ring WiFi network.
On iOS devices, go to Settings > Wi-Fi > and tap the Ring WiFi network. If you're using Android, swipe down from the top of your screen, tap WiFi, then tap the Ring WiFi network. The network will be named something like Ring-123456.
During charging both the red and green lights will light up. Your battery is fully charged when the light on the battery shines a solid green. Slide the fully charged battery back into the Video Doorbell 3 until it clicks in place.
Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, number of events captured, frequency of activation, and wifi connectivity.Can you overcharge the Ring battery? ›
No, the device's charging circuit detects when the battery is at 100%. The LED will change color and the device will stop charging. For general safety reasons, we do not recommend leaving your device plugged in perpetually.How long will Ring camera battery last? ›
The battery should last six to twelve months and should take five to ten hours to recharge, depending of course on usage. Or, if you want to be as environmentally friendly as possible, you can use solar power with your Ring Stick Up Cam Battery.Why is my Ring battery draining so fast? ›
The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.Does Ring charge automatically? ›
If your Ring Video Doorbell 2 is hardwired to an existing doorbell, that will keep it charged with normal use. If your Ring Video Doorbell 2 is not hardwired, the battery will need to be periodically recharged.How long does battery last in Ring Doorbell 2? ›
Ring says that the Ring 2 battery should last 6-12 months with average use. What's “average use?” Well Ring defines this as 3-5 events per day. Every time your doorbell records a clip and sends it to the cloud is an event.Can I set up 2 ring doorbells on one account? ›
Yes, you can use multiple Ring devices at different locations using the same Ring App and account. Locations are a function in the Ring app that allows you to group your Ring devices by their physical location.Can I add a second wireless doorbell chime? ›
There's no uniform color-coding for doorbell wires. Add a second chime cable at the transformer, exactly like the cable to the existing chime. Your existing transformer may not be powerful enough to handle both chimes. So if you get a weak sound, replace the transformer with a 15-20VA (volt amp) unit.Can 2 doorbells work together? ›
Yes, you can install 2 x doorbells at your home. However, each doorbell will need its own transformer. You can then use the same chime for both, but you may need to purchase our digital chime power amp (1 per doorbell), just depending on your setup.Can a Ring Chime work with 2 ring doorbells? ›
Can I connect multiple Chimes to one doorbell or multiple doorbells to one Chime? Yes. Ring Chime connects to 802.11 b/g/n 2.4 Ghz wifi just like Ring Video Doorbell and can be paired to any number of Ring Video Doorbells.
Leaving Ring Video Doorbells or Security Cameras Behind When Moving. If you want to transfer a Ring device to a new owner, you must remove the Ring doorbell or security camera from your Ring app to transfer ownership. You cannot remove a Ring device on Ring.com, a device must be removed from the Ring app.Do you have to pay Ring subscription for each device? ›
If you selected multiple devices and choose Basic, then the price of Basic will be charged for each device.Ring Protect Plus and Pro cover all devices at a single location for one price.How do I install a wireless doorbell 2 without an existing doorbell? ›
- Insert the level tool into the front of your Ring device. ...
- Using the level tool, position the Ring Doorbell where you want it installed. ...
- Mark off the mounting holes using a pencil. ...
- Screw your Ring doorbell into the wall.
Use a doorbell extender to convert your existing wired doorbell to a wireless door chime system and then use wireless receivers throughout your home. Most wireless doorbells do have volume control. Add a wireless door chime to your home. Bypass the existing wired doorbell and simply install and use a wireless one.Does each Ring Doorbell need its own chime? ›
A Ring Doorbell can work with an existing chime if it's wired and AC powered, not DC powered. The ring is hard wired to your home's wiring grid which is what connects it to the chime. If the Ring is wireless it won't work with your old chime because it's not connected to it.What's the difference between Ring Doorbell two and three? ›
The Ring 3 is a wireless, battery operated doorbell. The Ring 2 can run on batteries or be hardwired into your existing doorbell system. Dual-band WiFi. The Ring 2 will only connect to the 2.4g WiFi band, while the Ring 3 will connect to either the 2.4 or 5g networks.Why does my doorbell have 2 wires? ›
Simply put, a doorbell system has a power source- a low voltage transformer. The transformer connects to your standard power line (120 volts), and out of the transformer comes the low voltage, usually 12-16 volts. The low voltage will use 2 wires.How many chimes can you connect to Ring Doorbell? ›
Yes, you can connect two chimes together.Does Ring Doorbell have a monthly fee? ›
Ring Protect Basic costs $3.99/month or $39.99/year. Ring Protect Plus includes video recording for all doorbells and security cameras in your home. You also get an extended warranty plus 10% off select Ring products on Ring.com and Amazon.com.How long does Ring battery last? ›
6-12 months battery life (mixed reviews)
Ring reports that the battery should last anywhere from 6 to 12 months on one charge – depending on how much activity your video doorbell is recording.
No, the Ring Doorbell doesn't actually need mains power. Your Ring Doorbell runs entirely off its internal battery, which is rechargeable. If you do wire up your Ring Doorbell, it'll slowly charge up your battery, so you don't have to worry about swapping out your battery in time to avoid downtime.