- Home Internet
CNET digs into the latest speed test data from Ookla and examines what it says about the nation's biggest cable broadband provider.
Trey Paul Senior Editor
Trey Paul is a CNET senior editor covering broadband. His 20+ years of experience as a writer and editor include time at CNET's sister site, Allconnect, and working with clients like Yahoo!, Google, The New York Times and Choice Hotels. An avid movie fan, Trey's career also includes being a film and TV critic while pursuing a degree in New York.
Expertise Home internet and broadband, including plans, providers, internet speeds and connection types. Movies and film studies. Credentials
- Master's degree in Cinema Studies from NYU and interviews with Conan O'Brien, Stan Lee and some of his biggest Star Trek childhood idols
See full bio
5 min read
Our internet connections are increasingly becoming the lifeblood of our households. Whether you're working from home, taking extra online courses, streaming The Last of Us or overhauling your place with all the best smart home devices, your internet service provider is almost as important as your gas, water and electricity suppliers. What's one of the best ways to ensure your ISP delivers on its promises? Run a speed test.
A speed test will give you a snapshot of the megabits-per-second download and upload speeds you're getting from your provider. There are severalgood internet speed testsout there you could use. If you're a Comcast Xfinity customer, in particular, Xfinity boasts its own speed test, available at Speedtest.Xfinity.com. But as I delve more specifically into Xfinity speed test results, this page will largely reflect data from Speedtest.net. It's the tool from Ookla, which quarterly publishes the results gathered from millions of customer uses of its speed test.
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Where did Xfinity speed test results place it among the top US internet providers?
For the first quarter of 2023, Xfinity fell from the top spot among the country's biggest ISPs. It landed just short ofSpectrum, which held the pole position midway through 2022.
Fastest internet providers in the US
|Provider||Median download speed|
In order to qualify as one of the country's top internet providers, an ISP must appear in 3% or more of the total test data taken during the three-month period. For example, EPB, a provider in Chattanooga, Tennessee, boasts the country's fastest residential internet plan at 25 gigabits per second. But since it's only available in that portion of the country, it won't show up on the national list (though it certainly registered in the state of Tennessee).
Also of note, that 3% threshold is based on the data taken from tests run by customers across the country, not simply whether a provider covers 3% of the country. T-Mobile Home Internet, for example, is now available to 89% of the country, according to the Federal Communications Commission's National Broadband Map. However, its customer base, which has grown to over 3 million subscribers, was not quite large enough for it to crack into consideration on that top list.
Does that mean every Xfinity customer will get 233Mbps?
Though Xfinity speed test results with Ookla garnered it a median download speed rating of 233Mbps, that doesn't equate to every Xfinity subscriber getting at least 233Mbps. But it does show that most Xfinity customers will have a consistent internet experience. In fact, Ookla has a "Consistency" ranking -- which shows the percentage of results that registered above broadband speed (25Mbps download and 3Mbps upload) -- and Xfinity landed near the top of that chart also with a 91.7% rating.
That can also be combined with the FCC's recent findings that over 90% of participants experienced actual median download speeds that were at least 95% of the ISP's advertised download speed. That's certainly another good way to determine consistency for the customer. But what are the advertised speeds offered by Xfinity?
Available internet speeds from Xfinity
Most ISPs offer three to five speed tiers, but Xfinity is unique in that it boasts seven to eight different internet speed options, depending on your location. That's quite a bit more choice for customers than one normally encounters.
Xfinity speed tiers
|Connect||75Mbps download, 10Mbps upload|
|Connect More||200Mbps download, 10Mbps upload|
|Fast||400Mbps download, 10Mbps upload|
|Superfast||800Mbps download, 20Mbps upload|
|Gigabit||1,000Mbps download, 20Mbps upload|
|Gigabit Extra||1,200Mbps download, 35Mbps upload|
|Gigabit X2||2,000Mbps download, 50Mbps upload|
|Gigabit Pro||6,000Mbps download, 6,000Mbps upload|
Brian L. Roberts, chairman and CEO of Comcast,said during a January earnings call that Gigabit Plus customers comprise roughly one-third of Xfinity broadband subscribers. That's a bit higher thanOpenVault's latest data for internet customers across the US, which has gigabit (and above) consumption at 15%. Overall, according to OpenVault, most customers (55%) opt for a plan of 200-400Mbps. The rest of the data shows 10% go with 100-200Mbps, 8% are in the 50-100Mbps category, 7% choose 500-900Mbps and 5% are on plans under 50Mbps.
For Xfinity, all plans are a hybrid fiber-coaxial cable connection, so customers' download speeds will be much faster than their upload speeds. The one exception is the Gigabit Pro plan, which is a 100% fiber connection. While it's theoretically available throughout Xfinity's national footprint, FCC numbers indicate it's only available to approximately 4% of Xfinity's customer base.
US states where Xfinity was the top ISP
|State||Median download speed|
Comcast's Xfinity internet service is available in 39 states and the District of Columbia, so that gives it a decent chance at grabbing the top spot in a number of states. It had the slowest showing in Massachusetts at 227Mbps and its fastest download speed at 245Mbps in both Colorado and Kentucky.
US cities where Xfinity was the top ISP
|City||Median download speed|
|Albuquerque, New Mexico||238Mbps|
|Colorado Springs, Colorado||255Mbps|
|Fort Wayne, Indiana||203Mbps|
|San Jose, California||237Mbps|
|St. Paul, Minnesota||215Mbps|
As for city speeds, the Ookla data takes into account only the top 100 most populous cities in the country. On that list, Xfinity was the fastest provider in 17 cities, which again put it in second place to Spectrum, which grabbed the top spot in 18 US cities. Memphis, Tennessee, brought up the rear for Xfinity, with a median download speed of 185Mbps (that also put it at the very bottom of the list of the top 100 US cities). Xfinity scored its fastest median download speed in Aurora, Colorado, with 260Mbps.
Xfinity speed test: Final thoughts
If you've read any of CNET's home internet coverage, you've heard us say that fiber internet trumps cable internet in just about every way. That's certainly true. But most fiber ISPs with a large national footprint -- , CenturyLink, Frontier, Optimum and Verizon -- don't exclusively offer fiber internet plans. Their coverage areas also include a mix of slower connection types like digital subscriber line. The speed test results in those areas will be significantly lower than the fiber numbers, thus making the providers' total numbers lower. But Xfinity, and other cable internet providers that don't have to deal with DSL dragging down their numbers, will see a much more consistent performance across the country. In that way, cable trumps the fiber-DSL combo.
Xfinity Speed Test FAQs
Why should I bother to run an Xfinity speed test?
If you feel like your internet connection is performing poorly, running a speed test is one of the quickest ways to see if you're getting the speed your ISP advertised. If you are getting the internet speed you're paying for, then perhaps your struggles mean you need to upgrade to a faster plan. But if your speed test results show speeds below what you should receive, then further investigation is warranted. It could be an issue with your provider (especially if you ran the test while connected via ethernet cable), or you may have uncovered some problems with your Wi-Fi connection.
How fast is Xfinity's cheapest plan?
Xfinity is unique in that it offers at least seven different speed tiers. On top of that, it has different pricing for those plans depending on the area of the country in which you're located. In some areas of the country, the cheapest plan is a 400Mbps plan; in others, the cheapest is its 75Mbps option. Finally, Xfinity also offers a low-income option, Internet Essentials, for eligible customers. That plan is 50-100Mbps.
What is a good speed for Xfinity?
During a recent earnings call, Comcast executives noted that nearly one-third of its customer base subscribes to its 1,200Mbps plan. That said, Xfinity speed test data from Ookla shows that Xfinity's median download speed is 233Mbps, and recent data from OpenVault shows that most US subscribers (approximately 55%) receive 200-400Mbps. Ultimately, a "good speed" depends on the needs of your household. The more users (and connected devices) you have, the greater your need for a higher internet speed tier.
What should Xfinity speed test results be? ›
You need at least 25 Mbps download speeds and 3 Mbps upload speeds to effectively stream, game, download, and Zoom online with minimal slowdowns and buffering.Is the speed test on Xfinity accurate? ›
The Xfinity Speed Test is accurate, but given the number of variables that can affect your Internet speed at any given time, we recommend running several tests at different times of day to get a more accurate measure of your average speeds.Why is Xfinity speed test slower than others? ›
The Speed Test calculates the speed of your device at the specific time and location that you run the test. Your speed is affected by the type of device you have and the WiFi coverage that's available at that time (if connected to WiFi). Your results can be lower than your plan speeds because of these factors.How many Mbps is Xfinity home internet? ›
|Plan||Max speeds||Data cap|
|Fast||400Mbps download, 10Mbps upload||Yes (1.2TB)|
|Superfast||800Mbps download, 15Mbps upload||Yes (1.2TB)|
|Gigabit||1,000Mbps download, 20Mbps upload||Yes (1.2TB)|
|Gigabit Extra||1,200Mbps download, 35Mbps upload||Yes (1.2TB)|
A good internet speed is at least 25Mbps download and 3Mbps upload. These internet speeds are the bare minimum for a broadband connection as defined by the Federal Communications Commission (FCC). But you'll get better results with an internet plan that supports download speeds between 40–100Mbps.What is a good number for internet speed test? ›
1-5 Mbps for checking email and browsing the web. 15-25 Mbps for streaming HD video. 40-100 Mbps for streaming 4K video and playing online games. 200+ Mbps for streaming 4K video, playing online games, and downloading large files.Can internet speed tests be wrong? ›
WiFi speed tests are generally accurate, but many factors can affect WiFi speed test results. Speed test results might vary depending on factors like where your mobile device is in relation to your router or mesh system and how many connected devices are actively using bandwidth.Does Comcast speed test lie? ›
With so many variables that impact your Comcast Speed Test results, it's almost impossible to say it is 100 percent accurate. It's the same with other bandwidth testing sites as well—the uncertainty isn't a Comcast/Xfinity problem alone.Who has the most accurate WiFi speed test? ›
- Ookla. An all-around excellent speed test. Check availability. ...
- Fast.com. Great for streamers. Check availability. ...
- M-Lab Internet Speed Test. As easy as speed tests get. Check availability. ...
- Speedof.me. A solid test for consistency. Check availability. ...
- Testmy.net. A good pick for testing your browser. Check availability.
If your speeds are far lower than what you're paying for, then there's likely an issue witha glitch in your internet connection—either on Xfinity's end as a provider or somewhere in your home network.
Why is my Xfinity home internet so slow? ›
Regularly Restart Your Equipment
Restarting your gateway, modem or router is good for the device's health and for your home WiFi performance. Doing this allows the device to update its software, if necessary, which can help optimize your connection and speed. Learn how to restart your WiFi equipment.
Oversubscription of networks
Most internet providers oversubscribe their connections. This implies that not every customer in your area will get the maximum speeds if they attempt to do use their connection at the same time. As a result, you experience a substantial slowdown during peak usage periods.
Gigabit Internet Speeds Overview
Xfinity Gigabit Internet service has advanced, next generation technology, with WiFi download speeds of up to 1000 Mbps (up to 1200 Mbps in some areas) and upload speeds of up to 35 Mbps.
Xfinity doesn't offer any discounted plans for seniors; however, for older adults, we'd recommend looking into Xfinity Choice TV, which offers over 10 channels at an affordable monthly price of $30.Is Xfinity 1200 Mbps good? ›
While you do get download speeds of 3 Gbps – more than three times Fios' fastest plans – Fios' top tier plan (940 Mbps) or Xfinity's 1,200 Mbps plan could offer sufficient download speeds. If you're primarily downloading and streaming, go for the speed of the Xfinity 1,200 Mbps plan.Why is my internet so slow but speed test is fast? ›
It might be because of an outdated router or a less-than-ideal router location. You might be able to solve slow speeds with an easy fix, like upgrading to a mesh network (which also has to be set up in the right spot) or simply restarting your modem and router.How do I know if my speed test results are good? ›
If your speed test results closely match your plan's advertised speeds, then you're good. According to the Federal Communications Commission, your actual speeds should be within 80% of your plan's advertised speeds when running a test using an Ethernet cord and no other devices connected.Is 50 Mbps fast enough for Netflix? ›
50Mbps is usually fast enough for Netflix, but if there are multiple people in your home attempting to use it at once, there may be interruptions. You will likely not have access to HD or 4K streaming if there are multiple users.What is the average internet speed? ›
|#||Country||Average Internet Speed|
|12||United States of America||256.03 Mbps|
A good internet speed is anywhere between 25 and 100 Mbps. Speeds of 25 Mbps allow up to 2 devices to stream, surf the web and check emails. 50 to 100 Mbps allow a few more people to stream in HD or even 4K, stream music, game, browse social media, and work from home.
How to increase internet speed? ›
- Restart your computer. ...
- Close unnecessary apps and programs. ...
- Disconnect other devices. ...
- Download one file at a time. ...
- Scan for viruses. ...
- Update drivers and firmware. ...
- Clear cookies.
A broadband speed that fluctuates does not necessarily mean you have a bad connection. It could indicate a 'traffic jam'. A massive customer, e.g. a bank, might have mistakenly done a huge data dump onto the connection at peak hours which will have a widespread impact on other users.Does Comcast guarantee internet speed? ›
Comcast also provides minimum system recommendations for each of the speed tiers it offers, which can be found at https://www.xfinity.com/support/internet/requirements-to-run-xfinity-internet-service/. However, Comcast does not guarantee that a customer will achieve those speeds at all times.What internet speed do I need for Netflix? ›
|Video resolution||Recommended internet speed|
|Full HD||5 Mbps|
You'll need at least 4-8 Mbps of Internet speed to watch pre-recorded shows and movies, and 10 Mbps or more to stream live TV. 4K streaming requires speeds around 20 Mbps per user. So if three people in your home are streaming 4K video, you'll want a minimum Internet connection of 60 Mbps.How do I increase my Xfinity speed? ›
- Move Closer to Your Gateway. Speed and coverage diminish over distance. ...
- Clear the Way. Place your Gateway or router off the floor, avoiding cramped spaces like cabinets, closets or drawers. ...
- Avoid Interference. ...
- Manually Restart Your Gateway. ...
- Relocate Your Gateway. ...
- Try Our Internet Troubleshooting Tool.
- Log in to your Xfinity Mobile app or your account using a web browser.
- If you're in the app, go to My Data and select Change Shared Data. ...
- Select the amount you'd like change to.
- Confirm the change.
- If the change doesn't occur immediately, we'll email you when it does.
Click the Update Now button in the email provided or navigate to xfinity.com/equipmentupdate. You will be prompted to login using your Xfinity ID and password. Click the Get Started button. Review the details in the What You Have and What You'll Get fields to make sure the equipment listed is correct.Is Xfinity 200 Mbps good? ›
Internet speed between 100-200 Mbps is good enough for most households having general usage like streaming videos, doing video calls, surfing the web, etc. But if you are more into online gaming, an internet speed of 400 Mbps is much better.Do you actually get the internet speed you pay for? ›
On average, Americans are getting 79% of the speed they pay for. Overall, our data showed a significant gap between the internet speeds that providers are advertising and the speeds that users are actually experiencing. On average, home internet connections in the U.S. hover around 80 Mbps of download speed.
How can I increase my internet speed without paying? ›
- Check if Your Plan Has Data Caps.
- Close Background Applications.
- Restart your devices.
- Relocate Your Router.
- Update Your Drivers and Router Firmware.
- Set Your Priorities by Using Your Router's Quality of Service (QoS) Feature.
- Find a Less Busy Wi-Fi Channel.
Speedtest. Speedtest is a free and easy way to check your internet speed. Run a scan using your internet-connected devices and Speedtest will report your connection speed. Visit the website and click “Go” to run the test.Does Xfinity limit WiFi usage? ›
Customers who use more than 1.2 TB of data in a month for the first time will not be billed for exceeding the limit. After that, blocks of 50 GB will automatically be added to your account for an additional fee of $10 each plus tax. Charges will not exceed $100 each month, no matter how much data you use.What is the average Xfinity internet usage? ›
As of December 2022, Xfinity Internet customers' median monthly data usage was 397 GB during the past six months.Why am I not getting 1200 Mbps? ›
Older hardware limits the speed of old devices. For example, a typical WiFi 6 router with Gigabit Ethernet ports can deliver 1200 Mbps per wireless stream in ideal conditions, or 1000 Mbps per wired connection. An older device that only has WiFi 4 (Wireless N) and 100 BASE-T Ethernet cannot reach those speeds.Does Xfinity Cable have senior citizen discount? ›
Xfinity does not currently offer any senior-specific discounts. But it does provide general assistance discounts that many older adults may be eligible for, such as Internet Essentials if you are on Medicaid, a VA pension, or have other qualifying circumstances.Does Xfinity offer senior or veteran discounts? ›
Active duty, Guard, Reserve, veterans and military family members can receive a $25 Comcast Xfinity coupon for their Xfinity On Demand rental or purchase or as a credit toward their bill.Will Xfinity lower my bill if I threaten to cancel? ›
The simple answer is yes! Xfinity could lower your bill if you threaten to cancel. This could works when you a hike in the price. You might have been frightened by the spike in price for subscription at Xfinity.Why did Xfinity increase my speed? ›
“The number of devices connected in Xfinity households has skyrocketed 12X since 2018, and the need for fast, reliable, and secure Internet will continue to grow,” said Bill Connors, President of Xfinity, Comcast Cable. “That's why today, Xfinity is increasing speeds for most of our customers across the country.”Is 300 Mbps good? ›
For most households with three or four people living together, a 300 Mbps internet download is enough for the various uses ranging from online gaming, streaming, and general browsing. According to the Tech21Centry website, 300 Mbps can download a 5-Gigabyte movie file in only 2.2 minutes.
Is Xfinity 1000 Mbps worth it? ›
The gigabit download speed is useful for home entertainment use, but only if you have multiple 4K screens in your house and a large floorplan with 4+ bedrooms. The Xfinity Gigabit Extra offers higher speeds, but for the extra cash, most people won't notice the difference between 25 and 35 Mbps upload speed.What should my upload and download speed be on Xfinity? ›
Xfinity Gigabit Internet service has advanced, next generation technology, with WiFi download speeds of up to 1000 Mbps (up to 1200 Mbps in some areas) and upload speeds of up to 35 Mbps. Speeds are delivered over our Hybrid Fiber-Coax (HFC) network, which uses the communication lines that already exist in most homes.Is Xfinity 100 Mbps good? ›
An internet speed of 100 Mbps is fast enough for a household of up to four people if they're streaming videos in HD, participating in video chat meetings over Skype or Zoom, and playing multiplayer online games.What is the average internet speed test? ›
According to Speedtest.net, the average fixed broadband speed in the United States as of March 2023 is 197 Mbps download and 23 Mbps upload.What is a normal internet speed? ›
Basic Service = 3 to 8 Mbps. Medium Service = 12 to 25 Mbps. Advanced Service = More than 25 Mbps. Mbps (Megabits per second) is the standard measure of broadband speed.What is typical Comcast upload speed? ›
What is the Xfinity upload speed? Xfinity cable plans have a maximum upload speed of 35 Mbps. Base plans have lower uploads, ranging from 5 Mbps on the entry plan up to 10–20 Mbps for their mid-tier plans.Can I ask Xfinity for more upload speed? ›
Can I Get Xfinity To Increase My Upload Speed. Xfinity customer support is always catering to the customers' needs and preferences. Although it's offering higher tiers with better upload speeds, you can still reach out to the support center by calling 1-844-572-2220 and asking for a speed upgrade.How many devices can 200Mbps handle? ›
A download speed of 200Mbps allows you to stream ultra-HD video on 8 devices at the same time, or download a HD movie in 3 minutes. If you're using a broadband internet connection with download speeds of 200Mbps, you can comfortably stream ultra-HD quality video on up to 8 devices at the same time.Is 200 Mbps fast enough for working from home? ›
Typically, an internet speed of 100 to 200 Mbps and above is really good, especially if you're working from home and spending a few hours in Zoom or Microsoft Teams meetings, fast internet is a huge plus. You're less likely to run into quality issues.Is 200 Mbps good for a house? ›
Simply put, internet speeds in the 100–200 Mbps range are ideal for most households since they can handle common activities like streaming and video chat for two to five users at once.
How many devices can connect to 100mbps? ›
With 100 Mbps internet, you should have no problem connecting up to six users or 10 devices at the same time. If you start to notice issues when people are streaming, gaming or downloading on different devices at the same time, you might want to consider a larger plan.How do I get full internet speed on Xfinity? ›
- Run a Full Network Test. ...
- Check Gateway/Router Placement. ...
- Regularly Restart Your Equipment. ...
- Confirm Your WiFi Network. ...
- Use a Single WiFi Name for Your Xfinity Home Network. ...
- Connect High-Bandwidth Devices Through Ethernet.
Is 100 Mbps good for working from home? Yes, 100 Mbps is a good internet speed for working from home if you plan to use Zoom, send emails, surf the web, and stream video in 4K. A download speed of 100 Mbps should be adequate for a household of 4 members or more.